Nashville Public Library Bordeaux Branch — Attraction in Nashville-Davidson

They are very unhelpful. I placed a laptop on hold and received a notification that it was ready. I went to pick it up on Thursday evening and tried to use it the next day, Friday, but was unable to because the computer was locked. I called the library and was told that IT would need to unlock it, but they were unavailable until Monday. I asked the staff member to submit a ticket, but she told me I would need to come in so they could scan the laptop, and they might be able to trade it out.

When I came to the library, the person at the front desk told me there was nothing they could do. They said they could try to move me to the front of the waiting list, but there were already 96 people on it. The staff member had a “sorry, not my problem” attitude.

Anytime there is an issue at this branch, the staff consistently provides terrible customer service. I am writing this review so management can train the staff to do better.

It is not my fault the laptop was locked. The library needs to update its process. Staff should check laptops to ensure they are working and not locked before checking them...

Overheard a guy talking to a white male librarian about needing help filing a claim online and just needed someone to help him put in the information since he’s not very good with computers and the librarian refused. If I had the time I would’ve helped. I’m not sure if there is a privacy law that prohibits this but the librarian clearly wasn’t busy and I think it’s so sad that people don’t offer to help with people who...

A very nice library. The space itself is modern and airy, with lots of nice spots for sitting and reading or working. There are study rooms for groups of two or more, a well lit magazine room, and some spaces with outlets for laptops. The children's and teens' areas are inviting, and there is a substantial area of African American fiction right at...