Very poor service! Unorganized!

I went to white water rafting to day. There was a big group. So, I understand that it is difficult to keep things organized with such a big group. But, I think, they should at least try to be organized.

We arrived at 9:20am. After arrival, their staffs did not tell us what to do and left us there wondering. We finally figure out what to do. Then, we kept waiting and waiting and waiting. With all the waiting, we did not even get on the boat by 11am.

Well, I can understand the difficulty of handling a very large group. But, being in this business, they better know how to.

During the waiting, I went to buy something for my daugther from their shop. The staffs there were terrible! Three staffs standing there. While one of them was serving a customer, the other two just did nothing to help the other customer (i.e., me) waiting there. It was the time our group getting to the briefing. They know the urgency. But, they just stood there and did nothing.

OK, I know they are busy!

So, I went away getting back to my group. After the briefing, we have a few minutes before getting on the transportation. So, I was hoping I could go and buy what I wanted to buy. This time, there was only 1 staff. There was another customer there already. So, I was waiting patiently though I only have a feww minutes. But, then, another customer came in and walked right to the staff and pay for the shoes she wanted to buy. The staff may have wanted to tell her to wait. But, the staff did not get the chance. That latest customer said the transportation was waiting for her. The staff then just took the money. By then, I said, "Hey, that same bus is waiting for me too." But, the staff did not budge. She even turned away to avoid my question. By then, I was really upset.

Being in this business, they should know how important it is to keep everyone doing things in the right order. However, what this particular staff did was exactly the best thing to encourage people not following proper order.

I have to say. For the rafting itself, I enjoyed the time today. But, regarding their lack of organization when handling a large group of people and regarding their staffs in the shop, I have to say "POOR", "VERY POOR" and "VERY DISAPPOINTING!"