CVS — Attraction in New Britain Township

Absolutely the worst experience I’ve ever had at this CVS. For the record I have used this pharmacy since it opened. I went to CVS to pick up my wife’s two prescriptions that had been sent by Doylestown Hospital hours earlier. I was informed by the young lady waiting on people at the pharmacy counter that only one was ready and I would have to pick up the other tomorrow. I told her I would wait with which she replied we close in a half hour. I told her I didn’t understand because they were sent in earlier and they should both be ready. She then told me they had other customers, with which I replied I am a customer. She became very frustrated and called over the pharmacist to speak with me about it and another problem they had with the Prescription that was filled. The pharmacist came over and told me he filled the anti-biotic but didn’t understand the dosage or the quantity to be filled. He said he would do whatever I wanted to do. I asked why he didn’t get on the phone with the hospital if he didn’t understand the prescription quantity and dosage. I still don’t understand why he didn’t check with the doctor. I told him to fill it with the max amount I can get which he did. I also asked him to fill the other script that the lady told me to come back tomorrow to get. He agreed to fill them both. While I was there I listened to another person drop off and was told he would have to come back tomorrow and another person who they could not find her refill. Think I will try County Line next time I need scripts hopefully their...

This pharmacy is the worst!!!!! TheIndian Lady did not care about my condition or my need for psychotic medication, she was extremely rude!! Made my condition worse. When I was in the hospital my doctors told me that me medical assistance would cover the meds I needed, I was in between plans but I was told that if I showed my EBT card they could use that as a temporary medical insurance card when I did enroll. I need theses meds and I’m on assistance for a reason, I can not afford them, I’ve been to other CVS stores when I had no insurance at all and they were able to assist me in my time of need. The Manager of this CVS pharmacy is unbearable and should be removed or at least screened on her professional qualifications. When I mentioned the bit about my EBT card she said she did not even know what that was and when I asked to speak to someone else she would not let me. I feel like my right to health has been stripy from me. What is the point of assistance if you can not use it when you need it I. These difficult times!!!...

Usually I have no issue here- the pharmacist is nice and I get my medications promptly . I’m not sure why they don’t honor the Good Rx coupons though . I’m standing there with the app open and the coupon right there on my phone and I’m told it’s 40 dollars more than the coupon. What’s the point? The young lady says ‘ that’s the trouble with good rx- some days it’s more’ .. I’m standing there with the coupon on my phone that I just got while standing in the store and it’s not honored.

This is an issue when your prescribed med is costly and you count on that coupon to help

Needless to say - I didn’t get that med. I hope they review this...