Top notch!! Wendy at the Norwich location is awesome! I was gifted a loose stone for Christmas and decided it was time to get it set into a ring. Wendy took the time to help me pick the right setting. Unfortunately, my stone didn’t work for the setting I fell in love with. Wendy suggested another setting to me and it was okay; I liked it but didn’t love it. She knew it and found a way for my stone to work in the setting I loved. Just picked up my ring today and I can’t stop staring at it. THANK YOU Wendy and Grader Jewelers! I own many pieces from you and will continue to purchase from you. You...
Read moreWords cannot express my gratitude for Grader Jewelers. The staff members at the Norwich location were patient, knowledgeable and so so kind. The jewelers who worked on my engagement ring are nothing short of miracle workers! After an awful experience with a different jewelry store who left my custom ring unrecognizable, Heidi was so understanding and reassured me that they could restore my ring- the finished product was truly stunning. Graders has a customer for life.
(I was so thrilled, I snapped a picture before I even left the...
Read moreThis is by far the best jewelers place you can go!! The people here are super helpful, friendly and always willing to answer questions. Never any pressure to buy and you can tell they want to make sure you get what you want and not trying to push other things on you! The only con of this place is pulling in and out can be a little dicey! Highly recommend this place!! The best customer service I have ever received even when I wasnt buying anything, just had...
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