Miami Watersports Complex — Attraction in Opa-locka

Unprofessional Operation. The facility could be a lot of fun, although the website has a bit of typical over hype, but I would not recommend going to this place unless you are very local to it. We planned a day while in FL to spend at this facility and booked both a cable lesson and boat lesson for the same day on their website well ahead of time. Both were cancelled within about an hour of the start time of each. We had an hour drive so the first happened while we were in route to the place via text message only, and the second while we were there making the “best of it” while waiting as there were a couple of hours between the appointment times. Both cited breakdowns (in both the beginner cable and the basically new 200K boat) AND lack of instructor availability as the problems. I spoke with multiple people who gave conflicting stories that just didn’t add up in multiple ways. We were also there on site for a several hours and the observations didn’t support the stories either. I generally will give people the benefit of the doubt but based on all of this added together I formed the opinion that since it was slow day and no one else had signed up the activities they used the above-mentioned reasons to cancel our appointments on short notice. Very unprofessional in my opinion. Although refunds were given, we basically wasted the day because of this. The only thing they had open was the advanced cable with no instructor. The line seemed long to me, 20-25 minutes between runs, but apparently it was indeed a slow day because others said the line is usually much longer. Problem was that unless you were proficient at cable boarding it was not a good environment. I observed beginner after beginner basically face planting off the starting platform and then having to get at the back of the line to try again. In addition, the teens and pre-teens who were obviously regulars were very foul mouthed and were being allowed to cut in line by the staff. In summary, if you are beginner and/or want lessons and you go on a slow day you are risking them cancelling on you last minute and them not being fully open. If you go on the weekend when presumably they are busy, there are likely to be very long lines. And regardless you will have to deal with a staff that has bad attitudes. And apparently it is located in a high crime area as evidence by other reviews and the fact they have a sign out saying cars regularly are broken in to so don’t leave valuables there. Hopefully this helps others avoid the disappointment we experienced. There are plenty of things to do in FL other than have your time wasted...

• not worth it if you don't already cable or wake board, do not reccomend for a one off adventure *

First the bad.... run by mostly teenagers who clearly give zero F's. Cheating in line is rampant but that's parenting I guess not the place, tho better oversight may help if the people running the booth cared. Planned on doing $90 guarantee get up for 15 minutes. Apparently you have to schedule that in advance you can't just show up and get 15 minutes worth of instruction. I can ski, snowboard, water ski and wake board behind a boat and skate boarded when I was younger. This is way harder without instruction. At one point on the slow cable, there were only 3 ropes left bc the rest popped off. They shut down both sides for the boat to go out on the first fast side first to pick up ropes then eventually make it to the slow slide. A total of 22 minutes completely dead not sending anyone, it was so dumb espeically given you pay by the hour. No reason at all to kick people off slow slide for all that on the fast side. Just poorly run. Asked how much for a private boat rental or lesson happy to pay to learn stuff but nothing was available.

The barely good.... Cool place, idea, having a slower and faster cable w different obstacles neat. Kept crappy people like me from slowing down the truly i.pressive good young men! Good parking. Nice astro turf for manueverabilty and good walk ways for when you eat $@&T. Shade and places to chill. Employee Grace got a $$$ tip bc she actually came out and helped me get up after I went in there in near tears when I couldn't get up. Immediately got going after her 5 min worh of help after an hour of never even getting up. Could never make it around a turn. Nacho was nice and explained it walking up the wipe out ramp but then waited for like 25 minutes while they recovered cables and couldn't get up again. Lost all momentum and was over it. Water was clean and clear.

Overall, if you live here and do regularly it's probably great. Do NOT do if you're a first time tourist you're just gonna get frustrated and likely sore the next day. I'm very athletic coordinated competitive and can do all similar sports sooooo yeah it wasn't just me!! Offer more available...

The first time I went I was able to reserve online and we had a great time on the water obstacle. However, If I could give ZERO stars for this time around I would. I’ve been trying to plan to do the aqua park for about a week and I could barely get someone on the phone for assistance. There was an option to reserve online before but now for whatever reason you aren’t able to or at least I couldn’t. Even when I created an account online to do so. Trying to get anyone on the phone is a mission. Once I finally got someone on the line, I told her I wasn’t able to reserve online all week and the girl clearly said I can come in as a walk in 15min prior to the session starting and just pay there at the location because they rarely reach capacity. Misinformation!!! Today, I literally drove about 45min for the 2pm session and it was already booked. I couldn’t even book the 3pm session because that was sold out as well! The kids and I were highly disappointed. All of this could have been avoided if they had updated their site with the correct information. Waste of time! They need to hire more staff and provide them with the correct information so ppl Aren’t wasting their time, money, and gas coming here hoping for a good time. They need to find a way to compensate customers for this inconvenience and...