Greenway Hyundai Orlando — Attraction in Orlando

I am disabled. My 80 year old mother Was in an accident Totaling her car. A very traumatizing experience as it is .

In search of a new car I came across greenway Hyundai. In Orlando, Florida. I have absolutely no complaints about the sales staff great people even The Internet manager Cris was really amazing About every single thing

Everything went smoothly ,smiling faces everywhere until we were brought into the back office with the finance Director Riadh Elksibi.

such a tragic situation helping my mother out. I’ve never experienced anything like this before. There was no greeting no smile never even an introduction or hand shake or as simple as even telling us his name.

Financing Was already obtained from our private credit union. The issue is the energy that we were given. We were absolutely treated like cockroaches from Riadh Elksibi . We smiled through the entire process until we were brought to his office

Speaking with the salesman and Internet department, we Told them of the horrible accident even sending pictures of the totaled car and was told if we’re not able to do delivery you can catch an Uber and we will absolutely reimburse you. The salesman told us when we get back to finance once everything is finalized to speak with director Riadh Elksibi. After everything was said and done. we then spoke about Uber and I pulled it out and showed him and told him we came all the way from the other side of the state with a huge smile on her faces, he said YOU EXPECT ME TO PAY THAT

“AM I MISTAKEN IS THAT 20 DOLLARS OR 200 DOLLARS” word for word said this and before me or my mother had any chance to get another word out. LOOK ITS WHAT EVER YOU WANT TO DO. I CAN UNWIND IT AND YOU CAN JUST LEAVE THE CAR HERE!

“There was no rebuttle or or back and fourth from me or my mother what so ever . There was not even a chance for reply before he said that.

The most embarrassing thing is getting up and yelling in the hallway to the salesman “who authorized this”

loud enough for us to hear and be embarrassed about the situation even more. an elderly woman that was hospitalized because of losing her car and disabled man should not be going through this

When he came back in the room, I politely and softly said to him I’m disabled. You see the condition of my mother and what we’ve been going through. I will tell you this he took his business card back. And said I thought I was taking it off the price of the car. Instead The dealership will be mailing you a check. that’s not an apology! Taking your business Card back is even more insulting. to add insult to injury we are outside with the salesman adjusting the plate on the vehicle finishing up he walks right behind us and there is no congratulations guys or thank you for doing business with us. He just walks right past us literally feet away from us to get into his car and says absolutely nothing.. the whole entire dealership was so amazing all of the salesman all of the staff smiling faces Internet manager, Cris great person. Everything was fine until we got back to Finance department and he treated us like cockroaches that nobody wanted. Elderly people should be treated like this .People of color shouldnt be treated like this. we saved so much by traveling four hours each way to get there. Best deals in the state. but the embarrassment is going to last us a very long time and take away from the joy of getting my mother a new vehicle after loseing hers

I really pray something is done about this. No one deserves to go through this… taking your business card back, knowing that you did wrong without apologizing. explaining why you had an outburst is not an apology it is justifying it to yourself and...

Long and detailed review. My experience getting a service at this location was the worst car experience I have ever been through. I recently sold my Toyota and a new Hyundai car was given to me from a member of my family. After years of getting my car repaired at Toyota and everything going smoothly, I thought that was how it would always happen, and I was completely mistaken. My car’s AC stopped blowing cold air and I took it to Hyundai to get it fixed on September 3rd. Through their Lyft service, I waited for the diagnosis the whole afternoon somewhere else. Once the car was diagnosed, Devon told me that the car would need to stay in the shop as it needed a new evaporator cord and that I could get a rental. I called him back 5 minutes later to confirm I would get the rental that day and would like a Lyft to pick me up, but he didn’t pick up for the next 2 and a half hours. Every time I called the front desk, they said they would go reach for Devon, but after a few minutes the call would simply end. At that point, I decided to go to the rental place by myself to get a car so I could go back home. When I got there, no reservation had been made, so I did it in my name, as Devon was still not picking up the phone.

My car was in the shop for 17 days. 17 days because they damaged something else while trying to get my AC fixed, which I only found out after I drove to the shop to pick up my car (which is fairly far from where I live, by the way). They said it would be fixed the next day, but no one called. I went back again to check, since Devon never answered my calls, and only then did I find out the car would need to stay another week. If that wasn’t enough, during that time the rental company charged me instead of Hyundai since the reservation was in my name. When I told Devon, he blamed me, saying I should have waited for him to do the reservation—as if I hadn’t already waited multiple hours and tried calling multiple times before taking action. He explained they were busy that day, and I understand that, but the lack of organization is extremely disappointing. They eventually reimbursed me, but it should never have happened.

When I finally picked up my car on September 19th—AC fixed, whatever they broke fixed—my AC stopped working again one day later. After a stressful 17 days, multiple trips, wasted money on gas and tolls (and having to return the rental with a full gas tank), the issue still wasn’t fixed. I am now getting my car fixed at another Hyundai location, and the staff explained that if their inspection shows the AC failed due to external damage (aka poor service), it will not be covered under warranty. In that case, Hyundai Greenway should be the ones paying for the inspection fee and the service. I’m shocked with how bad this service and customer service experience was. I will not go back to this location and I’m warning all Hyundai owners to absolutely...

My mother bought a vehicle from this location. After going back and forth over the phone, I was sent over payments via text message from a salesman regarding purchasing the vehicle we inquired about. It was late on a Monday and we were going to be unable to pick it up that night after going back and forth all day. Of course we were already on our way to the dealership and it was about an 80-90 minute drive. After being jostled back and forth that the car would be ready, then not be ready, we decided to continue on in to get the paperwork signed. We got there about 15 minutes b fore they closed and sat there until 9:30pm before being brought into the finance dealership to sign the paperwork.

At no point during the negotiations was it disclosed that the dealership added $6,000 worth of prepaid maintenance and an extended warranty. After doing some research, it appears that this is a fairly common practice. While it may be questionable legally, it's very inappropriate ethically. It also is required to be disclosed when in the finance manager's office, the option has to be given to the customer.

The craziest part is that when we tried to call the dealership after receiving the paperwork for the loan and the amount not matching what we expected, we received the worst customer service ever. Between being told they were too busy to talk to us, being hung up, being yelled at, the dealership told us they would cancel the stuff that wasn't supposed to be included. It took 4 days just to speak to someone who would "agree to cancel it."

Apparently, this dealership likes to try and take advantage of customers and pull stunts like listed above.

Update: after again following up multiple times, we have been given a new story every single time. This dealership does everything that it can to avoid dealing with problem. Everytime we call, they would tell you that they will transfer you do to a manager, but nobody ever picks up the phone. From there we were directed that a check was cut on April 2nd, when we responded asking when it was mailed out and asking for tracking information, no response at first. Then told that it was sent out via email on the 9th, which was then changed to the 16th. It is absolutely insane that it is this hard to get situations handled appropriately after purchasing a vehicle. As someone who has owned over 30 cars, this has been the WORST car purchasing experience ever.

Also, I think it's funny because even though their General Manager put a number to contact in response on Facebook, he will promise to call you back and not return...