Hyper Kidz Baltimore — Attraction in Owings Mills

Hyper Kidz is a cool fun place for kids to enjoy. I do not recommend a birthday party without knowing these things that could help you if you do decide to party there anyways. They will set up for you but they will use all of your items such as cups, plates, table clothes and napkins or any extra party stuff you bring. They are supposed to provide you with these things but I brought my own for extras but they used my stuff instead of bringing out the things they say they are supposed to provide. When I had to ask for utensils that were supposed to be provided, I never received. When I asked for napkins they are supposed to provide I was told they put them out already but those napkins were mine that I saved for extras. So do not put any of those things in your stuff because they do not allow you to set up and they will take all of your things and use your stuff first! Ok next.. The food hyper Kidz provide is brought in by a (mediocre)carryout near by. The pizza and nuggets was kept warm in their warmer but my party was served ALL warm drinks. I paid extra for warm waters... The party room provided a cute space for background pics but no music no TV just a room. I thought maybe the kids could listen to music or watch cartoons while in the room. When I asked about the TV I was told by the host she never seen a TV on since she's been working here. Our host had an attitude. She started out nice but my guests were telling me the young lady's facial expressions and disposition was poor. I noticed all the staff hosting and working with the parties are all kids. We all need a start working somewhere but I would suggest better training of your staff. Your short time renting the room should not be spent waiting for a question to be answered while the host check every question because of lack of knowledge. I know this job can be overwhelming working with so many kids and juggling between parties but if you let your attitude show, maybe working with the public is not for you. The special bday song they play for you is cute but the sound system was very sketchy. I would suggest kids music to be played at all times to lighten up the place. If these things are important for you then I would look into it before you go. As for me I do not feel like the money I paid was worth it. I will take my son to play because he really enjoyed playing but I will never book a...

Updated 8/21/2025. I came by the location today with my son. Unfortunately, there were parents who were not watching their children and not correcting them with behavior that could cause harm to others and themselves. I watched children go up the slide by crawling up instead of just sliding down and parents allowing it, although there were children that were coming down the slide as the other children were crawling up the slide.

I also noticed that there was food wrappers that had been dropped by some children and not picked up. Of the things that I saw today the most disturbing was seeing that they were parents who were in my side of their children, who were not being mindful of others by leaving items on the ground that could cause another child or person to slip and fall. There was a Plastic slipper that are usually left in front of the bathrooms to cover your feet on the floor area, where it lights up for children once they step on it. I washed a child’s step over it and a parent watched it and never went to pick it up or asked that it be picked up by the child. Even if it wasn’t theirs, the fact that no one said anything or picked up the trash that could cause someone to slide or fall was concerning. I let the front staff know of the things that I saw today because I do enjoy coming to this location with my child. However, overtime, I’ve seen how management has let things slide, including the management of the equipment. I saw today that an area that holds equipment had been unzipped and or the zipper was broken allowing a child to possibly access this area. I did let the management know that this area was opened and a child could get inside and unfortunately possibly hurt themselves. She was very alert to these concerns and made note of the areas that were of concern to myself and other parents. Parents should watch their children and be mindful of their behavior and surroundings. As a parent, I can understand that at times we just want to let our hair down and relax. Our job as parents does not end when we take our children to a indoor play area. Yes we can do the best we can to trust our kids are being responsible, and respectful but they are children and we still have a responsibility to protect our children and those around...

Had my baby’s FIRST birthday party here and honestly I wish I didn’t. It was ok for what it was but I’m honestly sad that his first birthday got wasted on this place. It was completely unorganized and the staff acted as if they expected me to know everything about the place even though I repeatedly told them it was my first time there. I wasn’t even greeted at the door when I came in. There was a small desk so I assumed I was supposed to wait there for someone but the staff just stared at me from across the room until I personally came over and spoke to them. I barely got what I paid for and trust me I paid a hell of a lot, just about $500. It was like pulling teeth getting what was included in my package without someone trying to convince me that it was an extra charge. I showed my contract about 10 times because I constantly had to verify what I signed up for. The whole evening felt extremely rushed. I barely got pictures or time to spend with my baby at the actually party portion because I was so busy running around trying to keep up with this “schedule”. They even brought the food in without telling us so by the time we realized it was in the room they were telling us it was time to do the cake and clean up so we barely had any time to eat and I didn’t eat at all myself. You couldn’t even enjoy the party. I won’t be back and I won’t recommend this place either. Honestly this is just a place for play and not a party space. You’re better off going to Chuck E. Cheese which I feel like I should’ve done. I think I would’ve been much happier with the outcome. For this to be my son’s first birthday which is a moment I’ll never get back I am actually very upset about what happened and it’s actually bringing me to tears because this is my only child and this party took months of careful consideration and planning just for it to blow by within a matter of minutes. Edit: just remembered they also charged one of my guests that was included and already paid for in my package. Then when she asked for a refund they gave her a pass to come back because they claimed only the manager can do refunds and they left. This...