Vishnu Foods Grocery — Attraction in Palatine Township

The food wasn’t bad but, staff attitude’s and their so called rules were pathetic. First of all, the prices are different than what’s advertised. It’s the typical Indian business trick of if you pay cash then price is X and if you pay by card then its Y. Charges are same no matter you take to-go or dine-in however, the restaurant decides what they will give if you choose to-go option. Isn’t that weird?

I was told that from the lunch combo I will NOT get certain items because I’m taking to-go though I was charged the same price as I would have dined-in. Of course, I asked why and I was told that it takes more staff’s time and more containers. Seriously? Yes, I was told this by a staff who later I understood that she was the boss. Let me ask this if someone dines-in don’t you have to spend time cleaning those stainless steel utensils, don’t you have to spend time serving the customer etc..

I appreciate the thought around being environment friendly by minimizing the use of plastic however, I don’t like they deciding what I should or shouldn’t get. You either charge more or have separate to-go menu or remove the to-go option completely rather than not giving something that you have charged your customer for.

Don’t come up with policies which ruins customer experience and potentially minimizes the return...

THIS STORE SELLS EXPIRED ITEMS !!!

PLEASE DO NOT VISIT THIS STORE. THEY SELL THE EXPIRED ITEMS. I VIDITED THIS STORE THREE TIMES IN LAST 2 MONTHS SND EACH TIME I FOUND ITEM EHIH IS EXPIRED. FIRST KT WAS SHRIKHAND WHEN I BROUGHT THIS TO OWNER'S ATTENTION SHE WAS LIKE OH IS IT, ITS IN REFRIGERATOR SO DIDNT PAY MUCH ATTENTION. NEXT TIME I VISITED THE SAME PACK WAS STILL THERE WITHOUT THE REMOVAL. NEXT TIME I FOUND THE MAGGIE PACK WHICH WAS EXPIRED. LASTLY, LAST WEEK VISITED TO GET SPICES AND ONE OF THE SPICES WAS EXPIRED IN JUL 2023. THIS TIME I CALLED THE OWNER AND ASKED THE SAME INSTEAD OF OWNING IT SHE JUST PUT IT ON VENDOR SAYING SUCH BAD PEOPLE THEY ARE, THEY JUST DELIVERED THE WHOLE BOX OF IT LAST WEEK SND EXPIRY DATE IS 2023, I DID NOT CHECK.. THEN SHE SAID WE USUALLY DON'T ORDER MUCH AS THIS SPICE DOESNT SELL THAT MUCH BUT SHE DID NOT THINK THAT SHE JUST MENTIONED TO ME THAT THIS WHOLE BOX WAS DELIVERED LAST MONTH AND ONLY 3 PIECES WERE REMAINING. SUCH A WORST EXPERIENCE AND ON TOP OF THIS I EXPECTED SHE WOULD ATLEAST PICK THOSE 3 PACKS AND THROW IT AWAY BUT SHE JUST KEPT IT AS IS. TOTAL DISASTER.

PLEASE DO NOT VISIT THIS AT ALL, IF YOU VISIT MAKE SURE TO CHECK EXPIRY DATE AND IF THE DATE IS MISSING THEN DO...

I called today for curbside pick order. He says don’t ask any questions while i am talking. I obeyed him and just listening.. He told me instructions this way... You will send “Hello” message in whats app and wait Next you will get order form Send your order and don’t post any other messages.

I posted hello and waited 10 mins and called him back thinking I saved a wrong number. Thats it.. He was so rude saying i told you to wait.. you guys have no patience.. I am yelling at all customers. You should be happy I am at least talking better. I block the numbers if they message hello 3 times...We are doing a service here. Does he know what does service means ?? He bumped up the prices and making lot of money and call it SERVICE I asked him to tell next customer the wait is 2 hrs as people wont realize how much is the wait. He is like I have no reason to do that.. do what I say

People have no sense how to talk to the customers and run business. All they know is make money but...