1. Prior to arrival, we called, texted, and emailed for information about on-hand supplies and the possibility of early arrival. None of these were answered.
2. Upon arrival, we spoke with Marc Edwards, the Chief Operations Officer of Easy Air Rentals, to discuss our considerable disappointment with the condition of the house. There were no follow up actions to remedy the problems noted below during the period of our stay.
3. We asked for a local representative to come to the house to discuss the problems we found. We were told the local representative was not available.
4. We were told we would be contacted by the supervisor of the cleaning service. We were not contacted.
5. Here are some observations: a. Our rental began on Saturday. When we arrived, there was a large load of leaves on the bottom of the pool. We were told that the pool service comes weekly on Tuesday to clean the pool. That’s halfway through the rental period. The pool should have been cleaned prior to our arrival and additional service should have been provided due to the leaf fall from windy conditions. The pool service person arrived at 11:45 on Tuesday and stayed for 45 minutes. b. Due to windy conditions, there were many leaves on the outside patio area. Neighbors across the street had several service people with leaf blowers removing leaves from their patios. The same should have been done here. It was not. c. There were no instructions about heating the pool and spa. d. On a shelf below the living room TV, there were many (more than a half dozen) remote control units for the various electronics in the house. No information was provided for where each of them were to be used. e. The cushion covers on the outside lounges were filthy, covered with green mold and an unknown greenish-brown substance. They should have been laundered by the cleaning people. We had to do this. f. Two of the five outdoor bar stools had no cushions. g. Two of the six chairs at the outdoor dining table were broken. h. The gas grill was covered with dried food. The cleaning person who we met on arrival said he doesn’t clean the outside area. Who does? i. One of the floor tiles adjacent to the pool was loose and hazardous. j. There is a scattering of junk in the area of the pool heating/filtration equipment. k. There is an old door screen leaning against the bar alongside a group of roofing tiles. l. Food from a prior occupant was in the refrigerator. m. The garbage cans were full. n. The dishwasher was filled with dirty dishes. o. There are several pieces of electrical equipment and a series of wires hanging below the TV in the master bedroom. p. The comforter on the bed in the master bedroom has a lengthy tear. Should have been replaced. q. One of the electrical switches in the master bathroom was partially covered with duct tape with no explanation.

CAVEAT EMPTOR! This property is poorly managed and not as shown in the images provided.