Last weekend, my cousins and I went for snow tubing. Our reservation was from 3-430. We showed up within the reservation, but we did call ahead and let them know we were running late. They let us know that it was okay, and that last tubing call was 430. On our ticket, it stated to go to guest services and fill out a waiver if you didn’t have one pre printed. There was nobody at guest services, but there were people in the booths outside. The sign said they were closed, but the workers were sitting; therefore my cousin and I decided to ask if they knew where we should be going. We didn’t expect them to assist us, as the sign said closed. But, we had no idea where to go to get our tickets printed; so we asked them if they knew where we should go for further assistance. Immediately, one of the women opened the window, and spoke to us disgustingly. She immediately had an aggressive tone and manner, before even saying hello. She continued to speak in a disgusting, unprofessional, rude manner to my cousins and I. Is this how we speak to new customers here ? Is this how she speaks to strangers ? After her berating us, we waited near guest services to wait for my cousin to leave the bathroom. This woman then followed us out of the booth and continued to yell and scream; in an attempt to “apologize,” she then threatened to kick us out. I beg of anyone who works there to check the cameras as we did not raise our voice at her AT ALL. This altercation was completely unfounded and unprovoked. I was and still am in shock that people like this are allowed to work frontline with customers. It appeared she wanted a reaction out of us and was upset that we would not give her the reaction she wanted. After this, I have REPEATEDLY attempted to call this establishment and have left voice messages, yet the admin team refuses to return my calls. The only saving grace here is the wonderful group down at the tubing raft area, who were very nice and polite. Bousquet Mountain DO BETTER !