Bousquet Mountain Ski Area — Attraction in Pittsfield

Last weekend, my cousins and I went for snow tubing. Our reservation was from 3-430. We showed up within the reservation, but we did call ahead and let them know we were running late. They let us know that it was okay, and that last tubing call was 430. On our ticket, it stated to go to guest services and fill out a waiver if you didn’t have one pre printed. There was nobody at guest services, but there were people in the booths outside. The sign said they were closed, but the workers were sitting; therefore my cousin and I decided to ask if they knew where we should be going. We didn’t expect them to assist us, as the sign said closed. But, we had no idea where to go to get our tickets printed; so we asked them if they knew where we should go for further assistance. Immediately, one of the women opened the window, and spoke to us disgustingly. She immediately had an aggressive tone and manner, before even saying hello. She continued to speak in a disgusting, unprofessional, rude manner to my cousins and I. Is this how we speak to new customers here ? Is this how she speaks to strangers ? After her berating us, we waited near guest services to wait for my cousin to leave the bathroom. This woman then followed us out of the booth and continued to yell and scream; in an attempt to “apologize,” she then threatened to kick us out. I beg of anyone who works there to check the cameras as we did not raise our voice at her AT ALL. This altercation was completely unfounded and unprovoked. I was and still am in shock that people like this are allowed to work frontline with customers. It appeared she wanted a reaction out of us and was upset that we would not give her the reaction she wanted. After this, I have REPEATEDLY attempted to call this establishment and have left voice messages, yet the admin team refuses to return my calls. The only saving grace here is the wonderful group down at the tubing raft area, who were very nice and polite. Bousquet...

Sure, Bousquet might not have the biggest vertical or newest chairlifts in the Berkshires, but they make up for it with their awesome staff, learner friendly terrain, and overall coziness. With two small kids in tow (one of whom is enjoying her very first season on skis!) it's refreshing to be able to park and walk ~50 feet to the lodge.

All skier services are housed in their newly renovated lodge which removes the guesswork and keeps the walking (or ski boot clunking) to a minimum. There's also a solid sit-down restaurant upstairs offering great views of the mountain and skiers.

Compared to other mountains in the area, Bousquet offers the cheapest ski rentals for those needing equipment. And even though they don't discount for multi-day rentals, they do allow you to keep your equipment from one day into the next so you don't have to wait on line more than once. Since Bousquet offers night skiing on certain days, the rental shop stays open, so you can stop in late afternoon/evening to rent for the next day if you want to avoid the morning rush and head straight to the lift the next morning.

As a related side note, I find it generally odd that there are no off-mountain ski shops in the Berkshires that offer daily equipment rentals. So, whether you're skiing Bousquet, Jiminy Peak, Catamount, Butternut, Otis Ridge, or any other area mountain, your only option is renting on-mountain if you need equipment. So if you're one of those people, I'd still recommend Bosquet for rentals even if you're not skiing there since their rates...

Snow Tubing Review:

You will be waiting longer than you will be Tubing!

The problem with this tubing hill is that it's lanes are too short and everyone at the top of the hill must wait for everyone at the bottom of the hill to fully exit ALL the lanes at the bottom before being allowed to slide down.

There are ~10 Tubing lanes. Once at the bottom of the hill everyone must walk across the other lanes to exit where the magic carpet lift takes them back up the mountain. The one exit path that goes across the tubing lanes is not at the end of the tubing lanes, it's BEFORE the end, so a person going down the hill on their tube will hit you, hence why everyone at the top must wait until everyone has cleared the bottom before being able to slide down. This is the first time I've been Tubing at a ski resort where it's been like this.

Add to the fact that smaller children who rode alone were getting stuck because their tube would stop halfway down the track, our day turned into 2 hours of more waiting than tubing.

Two of my children simply didn't care for this at all and didn't find it fun. We attempted to leave and get our money back, but were informed there are no refunds.

Unfortunately I wouldn't return to go tubing here again, and I wouldn't recommend this tubing hill to anyone else. There is another tubing option 25 minutes away at butternut that we found...