Crate & Barrel Warehouse — Attraction in Santa Fe Springs

I bought a bed holder online approximately the third week in May, 2025. I paid extra for “white glove delivery.” But the delivery men, Carlos and Eli, both refused by text message—they did not pick up the phone and call me—to put my mattress and box spring into the bed holder furniture which I paid for. I explained that I was disabled and could not lift the mattress and box spring. They texted me back (still no phone call) that company policy dictates they move no furniture. So even if you are buying a mattress holder, they refuse to see if the mattress fits into the holder. I tried to cancel the purchase and delivery by phoning customer service, waited on hold for an eternity, and got transferred to “action teams” twice. I finally got a live representative who hung up on me when I attempted to explain why I was cancelling. Once Crate and Barrel get their hands on your money, you’ll never be able to cancel, even if you wait on hold all day. Don’t buy...

This may look like a staggeringly giant furniture warehouse but what this barely labeled building really is is more sinister. It's a lesson in personal economics. You want to save 70 bucks delivery fee on that leaning closet mirror? Well you better trade in your Saturday morning. Because the safety-harnessed, gym short covered grunts that guffaw to and fro inside this sad cathedral are not C n' B customer service starting lineup. These poor souls, and by extension you and your Saturday, are at the mercy of whatever has been stapled and slid into The Clipboard. Your brass bar cart ain't on The Clipboard, well then, we got a real metaphysical head scratcher. One for scooby and the gang. But maybe it's fine, you probably don't hate your job and live for...

Visit the Phoenix, AZ Crate & Barrel warehouse for the convenient pickup of larger furniture orders. Please note that this is not a retail location and you must have your pick-up date booked in advance. To shop our selection of furniture, housewares and decor, please visit the nearby Scottsdale Crate & Barrel stores that are located in Kierland Commons and...