Forminhas Boston Truffle Wrappers — Attraction in Saugus

This company, a small business, of which I only learned about in "small" FB groups that grew seemingly... well, exploded overnight. I was so confused about these molds, but had heard so many GREAT and RAVE reviews and about how this company's products being "game changing". Well, they weren't wrong! I have always worked with simple molds in the past and accepted that as the reality of "what is out there". Then the "whispers of successful hot chocolate bomb shells with a game changing mold" kept popping up in so many places, I needed to learn MORE! When I finally found the link to this website, I had no idea the person responding to me on Facebook would be the same person responding to me in messages or emails about how to place my order when an item so quickly says "sold out"...(because they literally DO). But, the questions I had, and the responses I received in the timeframe I received them, I would have never known at the time, that this was such a small company! My questions were answered literally overnight. Actually within a few hours, if that! By the owner herself! I understand her business has multiplied exponentially as the demand for chocolate molds has increased nationwide. And she (and her new team) still couldn't be MORE helpful! When I placed my order, it came well within the timeframe it was quoted to come! Thankfully, I placed my order well before Thanksgiving, so I didn't have any of the holiday shipping issues with postal services to contend with. But, working with a small business such as this and getting this much product/customer support is OUTSTANDING!! Especially now, in these times when the demand for the products they offer are so sought after. KUDOS TO YOU IDALIA and your team at Forminhas Boston Truffle Wrappers, for keeping us all supplied and updated on the availability of your products and upcoming/new releases! Looking forward to doing MORE...

I have tried to make purchases with this business for 3 months now and every time I am met with nothing but unprofessional behavior. Emails go unanswered, after being on the "wait list" to place an order I received and email weeks later that I could make a purchase which I promptly did and without any warning or explanation my business order was cancelled.

When I shared my experience with someone else and gave her options for more professional sellers to work with where I had begun to place my business orders and received top notch customer service, the owner of Forminhas Boston, Idalia Garcia, then went on a rant writing "if you continue to do that I will take some measures that I don't want too" which to me is extremely aggressive and threatening behavior.

As a business owner, if I canceled orders without any reason and/or just never responded to my customers I would get bad reviews too.

I am sharing my first hand experience as a business owner and stating only the facts Despite her threats, there is nothing wrong nor illegal about sharing these experience or recommending to others who I have found to have better customer service and because of her actions I cannot provide anything but a negative review at this time. I do certainly hope that Ms Garcia will do better and become more professional when working with others...

Idalia and her team go above and beyond to help so many bakers, chocolatiers, and hobbyists alike nonstop day and night to make sure we are well informed for the molds and supplies we need to successfully run our own businesses. I personally experience the wrong item sent vs the one I actually ordered. Idalia and her team made every effort to resolve the issue quickly and efficiently. Her big heart is making small businesses like mine thrive in such a troubling time. I appreciate her and everything they have done for us all and you will love and appreciate them too. See for yourself the dedication they set forth to help you accomplish your goals. Keep in mind they too are a small business, they too have families, they too have lives outside of their business, and they too are learning as they go as we all have for one thing or another in our lives. They take constructive criticism well and try their hardest to improve the areas that need it. I have ordered multiple times from them and will continue to do so! Thank you Idalia and your team for being so generous with you time. Keep looking...