Superior Radio & Security Inc — Attraction in Saugus

UPDATE 11/16/2020 Bill and team replaced my sound system amps. We thought we were going to have to go with an inferior, OEM amp system from the manufacturer. Instead, after doing the research they found a cheaper and better solution for me. This is the service I have come to expect.*

Grew up and Saugus. My dad and I had been here a handful of time in the past. I came to Bill with a motorcycle project back in January. We talked through it he assured me that I was worrying about it too much and that its an easy job for him. We shared stories about bikes we have had and our favorites, etc. He was excited about my project with me. It was a rather unique task, but I just thought it was AWESOME that this guy was as excited about the project as I was.

I ended up going a different direction on the project as a result of finances. Did all new LED lighting all around my motorcycle. Still, Bill, Mike and the team at Superior were nothing short of professional and extremely accommodating. While at work (as I requested) they gave me status updates on the project, read through and followed my detailed note left with the keys and allowed to drop off the bike after hours and pick up after hours. They even took the time to accept payment over the phone. Bike came out BEAUTIFULLY. Lighting was fitted corrected, tightly and functions beautifully. I ride ALOT and to know that the lights were installed correctly, I know that mechanical failure and issues as a result of weather will be greatly reduced. I have only had the bike back a few days but going to a professional to get certain things done is worth it. ...

I was very excited about all the reviews for Superior Radio & Security. Today I finished the installation of a remote starter (with Mobile App) for my girlfriend's car. I brought my own device and the instructions to the shop.

Today I picked up my car and quickly I learned that the SimCard (mobile app connector with data link) was not setup correctly. I went back to the shop to communicate the issue and the possible solution, trying to confirm that they did follow the instruction manual that came with the device, they quickly responded they did, I didn't feel they wanted to listen to my explanation of the issue.

I decided that I just over paid this job and that I was going to finish it at home. After 10minutes from being home I opened the dash and ran the configuration process that is explained in the manual, after that everything worked fine.

I am giving 3 stars not because they didn't know this, this is understandable since they are not used to this hardware, but because they didn't want to listen to me and were just trying to clean their hands from the actual issue. I didn't feel appreciated, specially after paying $200 bucks for a 45 minutes job.

Pros: On time service appointment service the hardware setup seems very...

Billy and his staff have installed numerous car starters, mobile video, and satellite radio's for me, my brother in law and my father. I'd say Billy has done about 15 installations since 2000 for my family and all have been top notch. We had one faulty manufacturer piece once, but Billy swapped it out next day no problem.

Recently bought some new electronics for my boat, and was frustrated with Marinas and there wait time for installation, it was mid summer and they wanted my boat for 2 weeks. At this point I thought I'd do it myself, but then I called Billy and he said bring the boat right down and he'll install it the next day. I'll tell you it was flawless when they were done. I put a picture up as well.

So not only do I recommend them for Cars trucks but also for boats as well if you're looking to get...