Gunn Buick GMC — Attraction in Selma

TERRIBLE DEALERSHIP EXPERIENCE Please read this and be careful when doing business here if you so choose to. I am open to answering any follow up questions about my experience. I purchased a Jeep Wrangler 392 from this dealership and shipped it to California. At first I felt like they were responsive but that quickly changed and I had to chase after them for them to get me the information so I could purchase this vehicle. I asked for videos of the car and for them to let me know of what damage/flaws the car had and nothing was brought to my attention. I went ahead and had it transported to California. Once the car arrived the battery was starting very weak but as it is a new car to me I was not sure if that was normal or how it was supposed to work. I drove the car on the freeway for the first time and hit a small bump in the road and my steering wheel started shaking violently. I had done my research so I knew it was the infamous "Death Wobble" this happened 5-8x on my drive and each time I pulled over. It was starting to rain hard that week and for safety reasons I could not drive it. I was told by this dealership to get it checked out but little did I know they had no intention of reimbursing me for the repairs because if I wanted the repairs to be covered it would have to be at their dealership in Texas...while I have a car that shakes violently in California. I went to a local trusted jeep shop and they fixed the death wobble as it has not came back since and it was roughly $1800 and I was also quoted for a battery as they tested it and let me know it was going bad which was another $400. I paid the local mechanic and submitted my invoices to Gunn's team. After weeks of no answers and constant follow ups they said they would cover the battery and that the Death Wobble issue was still under review. I followed up on the $1800 Death Wobble issue and all they said was "this is why we offered you a warranty" the warranty offered was a 3rd party warranty that would have fought tooth and nail to not pay out due to a preexisting issue. I was and continue to be very disappointed in their lack of customer service and willingness to take some accountability. I would have been more than okay with a 50/50 split but they basically said it is my problem. I received a reimbursement for the battery but that is all. I hardly drive the car (10 miles a week) so with time I spent more time with the car and noticed the car had a rip in the driver seat that was not mentioned, the car had pet/dog hair in the interior and stuck tk the carpets, the car was shined with what looked to be armoral on all the leathers which is very greasy(I still need to pay a good detail company to fix that) Most importantly, I went looking under the fender lining there are many parts covered in duct tape holding parts together. I messaged the finance manager about this and of course no response. I am honestly tired of this dealerships lack of service and communication. I was interested in another vehicle but once I saw it was at a Gunn Dealership I quickly told them no thank you I will shop elsewhere. Posted will be the invoice to fix the death wobble that I had to pay in order to safely drive my vehicle. Also, I will be having my local jeep mechanic remove the duct tape shown to see what the duct tape is holding together. GUNN should have not sold this vehicle in...

Terrible Experience – Proceed with Caution To say I’m disappointed with Gunn Buick GMC in Selma would be an understatement. This was, by far, the worst car buying experience I’ve ever had. From the start, the process was unprofessional, full of pressure tactics, and marked by dishonesty. I originally stopped by to look at a few vehicles and get a trade-in offer. I was given a number I was happy with and let them know I’d return with my husband. The very next day, I started receiving repeated calls from the salesman, Brendan Stingley — not just one, but multiple back-to-back calls if I didn’t answer. It felt extremely pushy and aggressive. I told him we were no longer interested, yet the pressure continued. Shortly after, I received another call (from someone in finance, I believe) saying a 2025 Buick Enclave ST had just arrived and was in our price range. Pictures and an offer were sent, and it looked like a good fit. I decided to move forward — but made it very clear that I only wanted my credit run through one specific lender, the one I already had a loan with. Despite this, they went completely against my request. I was told my information had only been sent to one other lender for a “soft pull,” but that turned out to be a lie. Days later, I received letters in the mail from five different lendersshowing they had run my credit — none of which I had authorized. This was a serious violation of trust and my personal information. Still, I decided to proceed and scheduled a time with my husband to come in and finalize the paperwork. I asked for everything to be ready when we arrived — car washed, gassed up, paperwork done. Brendan assured me it would be. Surprise: the car was not ready. In fact, we were told it was still in the wash, and then moments later told the car wash caused the antenna to fall off because it was "old." We were told to come back to have it fixed. On top of that, the car didn’t even look like it had been washed at all. After taking the vehicle home, I had immediate regrets. Something felt off. The next morning, I called both the dealership and my bank to check if the paperwork had been finalized. Gunn said it had been. Capital One said it hadn't. I quickly put the loan on hold. Within two hours, I found the exact same vehicle at Covert — with an added power package — for less than Gunn’s price. The process at Covert was smooth, professional, and completely hassle-free. My car was delivered to me the next day at no extra charge. That evening, I returned the vehicle to Gunn and picked up my trade-in. Even then, they tried one last scare tactic, suggesting I might still owe a payoff to GM Financial. Completely unnecessary and misleading — just like the rest of their process. I’m grateful I trusted my instincts in the end. I will never return to Gunn, despite living only 10 minutes away. I’ll gladly drive farther for honest and professional service. To anyone considering doing business with Gunn in Selma — be extremely cautious. My experience was filled with pushiness, miscommunication, unauthorized credit checks, and deception. Don’t make the same...

I had done a previous review with 5 stars a day after purchase. Glad I am getting a second opportunity to review my experience several weeks post purchase. As a business owner in the sales world, customer service and excellence in customer handling is always a priority. Unfortunately, when it came to Gunn, post purchase has fallen extremely short in deliverance. Pre-purchase the communication was nonstop, or course “MAKE THE SALE”. The more I think about this I can see that Michael, my sales rep is more numbers driven than relationship building with his clients not taking the full opportunity of what next sale can come from his clients. I was probably his easiest 100k sale. So much he did not even need to be as present during the sales process leaving us consistently with his “assistant” JJ. Or even have the common courtesy to see if we needed anything else from him before he was done with his shift leaving us wondering where he had gone post signing all paper work with “Pete”. We looked for him to thank him personally and JJ had to explain he was gone for the day. At first my wife and I were very understanding considering he made some effort in returning messages within the “48hr return window” post-purchase. After that and even up to a couple days ago it has been impossible to get a reply back from him. I’ve messaged several times with imagery of a few things of concern with our 100k investment and Michael has had no sense of urgency to provide any guidance whatsoever. This not only makes a customer like myself feel like just another number in his book. If he would have been more interactive with my wife and I during the sale he would have remembered that we mentioned my wives vehicle multiple times and how unhappy she was with it. We sure mentioned it several times. What he failed to oversee is that we are looking to trade in and upgrade that Denali which could have become a multiple sales within a month for him. We are completely turned off by his performance, delivery and Gunn dealership as a whole. Very disappointing considering that soon after our purchased we spoke to several of my Reps in the roofing sales division about Gunn. With all of this mentioned here, we feel like we may have mislead some people by speaking highly about Gunn during our 48hr experience.

Please, by all means at this point I am no longer needing his assistance or have any interest in doing business with him. Taking matters into my own hands in proceeding with my concerns directly with GMC. Not looking for a reply or any sort of communication from him at this point. If I am looking to invest further I want to do it with someone and a company that not only values my business but future with my purchases as well regardless of the dollar signs behind it. There was ample opportunity to get this right. If not by Michael, his assistant, or anyone else handling the communication on his behalf.

Truly wished this would have been another 5 star rating post “48hrs” (RETURN CERTIFICATE ALLOWANCE WITH NO COMMITMENT IF DISSATISFIED WITH...