Staybridge Suites San Antonio - Schertz by IHG — Hotel in Schertz

First, I give 5 Stars for the class of hotel (a value extended stay). Our stay was a pleasant surprise. The hotel better than most in its class.

The STAFF was efficient, cordial, quick, honest, & responsive! I had jewelry out in plain sight in the room, and it was untouched except to clean under it. I hope not to offend by stating this, as honesty is the expectation and a baseline but I figure it may help to be explicit about it. * Also, STAFF was fantastic at breakfast. The place was clean and well stocked. We stayed downstairs for a couple hours socializing and saw how frequently the staff cleaned and stocked and did so with a smile!

Speaking of BREAKFAST, the food was plentiful and varied. We had two breakfasts. The first time was eggs and bacon (super thin and super tasty), and the second time was eggs and sausage links. See the pics for all it offered.

The ROOM (we had a double queen suite) was spacious with two rooms and a vanity area. A couch with attached chaise and central air. Two flat screen TVs.

The full KITCHEN had a full size fridge, dishwasher, microwave, sink, cabinets, and flat double-eye stove. Dishes, pans, dish towels, etc. were also available. Check the pics.

BEDS were on the softer side but not enough to cause back pain (I'm older. Lol) and the four pillows on the bed are both firm (2) and soft (2). Linen is white and bleached with a clean (not just fresh) scent.

SHOWER was clean. Shampoo, conditioner, body wash, hand soap, and hand lotion are available. Towels are white and clean.

Plenty of free PARKING. Good LOCATION for the area. Clean halls. Good smell.

Overall, would recommend and definitely would re-book.

NOTE: The hotel permits pets. Pets are in rooms and also are allowed in the dining area. I didn't see any in the food area, but that may have been pet owner courtesy and not hotel policy. I don't know. I also don't know if pets are restricted to checking into certain rooms, or if all rooms are fair game depending on what's available. We had no problem with the pets, but we did not catch on that pets would be here when we were booking.

CON: The room does have a lingering old sweat smell, which indicates to me that the pillows, mattresses, couch, and carpet may be due for deep cleaning. I'm not saying the staff doesn't clean them. I'm just saying the smell suggests it. That said, as soon as we took our showers, we no longer could smell it. My roommate didn't smell it at all. Take this as you will.

If helpful, please...

If I was staying here for work and knew I wouldn’t be in the room for very long or using the TV, I’d definitely come back. The lady at the front desk when we arrived was very sweet and diligent in trying to help customers. She was by herself, so was overwhelmed with multiple callers and people checking in, but she handled it with good humor and grace, and as quickly as she could. The first room we were assigned smelled like cigarette smoke, so we came back to the front desk. She was apologetic and reassigned us to another room. It smelled stale, but not like cigarettes, so we decided to stay put. The room itself seemed clean and well maintained, but it could use some updates and minor changes to make it easier to use. It’s all a very non-offensive beige and brown decor. The couch and mattress were both very comfortable. The shower had plenty of hot water and the pressure was good. They should consider a new shower door, as it and the handle on the bathroom door collide when you try to fully open the bathroom door. The positioning of the chest of drawers/TV stand leaves very little room between itself and the mattress. It could be moved over several inches to help fix that. The AC unit needs to be updated to a modern thermostat. It turned off in the middle of the night, not a great thing on a hot summer night in Texas. And this is a very minor thing but the arranging of the art work is really quite strange. The TV works fine, but it is older and not a smart TV. The channel offerings were extremely limited and there are no streaming options. We had to leave before breakfast started but it looked like a good variety of food and it smelled good. The decaf coffee I got to take with me was quite good. The inside eating area appeared clean and cozy. The pool looked nice enough, though with very little pool furniture available. They have a nice outside area to grill, eat, and sit around a fire pit. The fitness room had dumbbells and a bench, and a couple of cardio machines, with plenty of room to get in a quick workout. The location was key for us. It’s very convenient to several restaurants and...

Arriving at the hotel was easy, it is located in a great location. Restaurants and shopping centers are nearby. It is only about 15 minutes away from the glorious house of Bucees. My wife and I love going to Gruene and it is within a few miles of the historic district. Hotel is in great shape very well managed. Room was very spacious and comfortable. I selected the Queen suite which included a living room area in the room. Only drawbacks of the room is the restroom and shower area. Restroom door is wider than a standard door and toilet is in a tight spot, if you're not careful you'll run over your foot with the door when closing it. This was really my only complaint about the room and I am very picky when it comes to hotel rooms. I travel a lot for work and this is one hotel that I will definitely be booking again very soon. A/C in room runs very cool which is great for me, I prefer to hibernate at night and not just sleep. Full size fridge was great for keeping my beer cold and ice maker in fridge was very appreciated so I could load up my ice chest before heading out into the Texas heat.

Only downside of the staff was the check-in process. Arrived late in the evening on a Friday. Young woman at the desk was not in the best of moods. Preferred to answer a phone call before greeting me even though I had been standing at the front desk for a few minutes. I'm a Platinum Elite member and she did not greet me as a priority member even though my check-in sheet had it written on it as a friendly reminder for the staff. I was not offered my welcome snack or points. I asked about it after check-in process was completed and she merely said "no, that's for other guests". I was tired and just wanted to get up to the room so I opted not to argue about it.

All in all it was a great stay and would definitely recommend if you're...