Clear Creek Park Family Activity Center — Attraction in Shelbyville

I would give it a 2.5 if I could. The staff, which is mostly teenagers or young adults, was incredibly rude. We were the first one to the pool Sunday. My 5yr old son, who has sensory issues and teeters the autism spectrum, gets very excited around water. Most kids with sensory issues and autism very much a like when it comes to water. The 3yr old daughter is excited as well but the cold water slowed her in her tracks. My son wants to jump off the diving board, so off he goes. He gets all the way up there to the edge, only to panic when the whistles blew at him, sending him down quickly, running to me. Crying at this point, because he had his puddle jumper on. And then low and behold he had settled down, was going "running " back to the pool, when he gets the whistle and yelled again. At this point the outside pool is open, where he immediately darts for the slide. His sister right behind him. These lifeguards start in on him, my son, as soon as we get in there. And then it projects to my daughter as well. She was too small to go down the slide so she settled for the frog slide. Puddle jumpers aren't an issue in the rig slide apparently bc they seemed to back off of her at this time. So back to my son, he comes back down after finding out his sister is too small still and he cant where his puddle jumper. So dad gets in the cold water pool, while me and sis just dangle our feet in bc the indoor and outdoor pools were both cold, and my son climbs back up to the top and shoots down the slide. He is in his zone in the water. And is so excited to finally, get to do something like his older brothers and sister. (The other 3 kids were with their other parents this fathers day.) He did this probably for a food hour. My son would slide down, his dad would catch him, and get him and himself to safety before the next kid came down. My son has been learning to swim, but due to his sensory and autism spectrum, he gets so excited around water, I am not comfortable with him in a public pool this big without his puddle jumper. So here we are again, with a screaming kid. This time, the kid was the life guard on top of the slide, and as I was walking back from seeing if the concession stand was open, is raising his voice to my son. I'm trying my absolute best to get this kid lifeguards attention, with no avail. My son doesnt understand why his dad cant help him out of the way so the other kids dont hit him as he is ok in calm waters to swim, but the water pushing him down the slide, pushed him under a few times and he doesn't like to close his eyes or mouth when he goes under water, because he cant contain his excitement and he is smiling ear to ear when he goes underneath the water. So, now that these life guards, inside and outside have ruined my sons time, in the one place he can be free with what he loves the most, I break down and tell him he has to go to the baby pool or we can go home. His love for water outweighs the fact he isnt a baby and we go the babypool. It was much warmer thankfully and the first time my daughter and I actually got in the water. This water isnt deep enough for my son, so he and dad head to the big pool. Some of the other kids had pulled out some of the floating noodles. Since my son is determined to swim and jump off the diving board, my son grabs a noodle, that was already in the water by other kids who are using them, and he heads to the deep end with his dad in tow. He gets almost to the ladder on the deep end, decides he cant wait for swimming lessons, gives his dad the noodle, and he is swimming to the ladder. And that's when kid lifeguard #1, from earlier when we tried the indoor pool and kept getting whistles and crying, immediately blows the whistle tells my son to get back in the water and pick his noodle up and put it away. I got so frustrated with the life guards, we ended up leaving. My husband and I were discussing how it seemed that being the first ones there put a target on our kids back, when the kid lifeguard #2, sitting at the baby pool, starts chuckling at us, I tell him its...

I rented the Waldridge Center on September 16th and paid $240 to have it from 12-4 on October 19th. I was told I could get the keys at 11:30 and had to turn them back in as soon as we were done at 4. Cool whatever. Today I showed up at 11 hoping to get in earlier and nobody was there to give me the keys. My caterer showed up with the food at 11:30. I called everyone I could think of trying to get the keys with no luck. Finally called the Deputy of Shelby County who contacted the Director who sent an Athletic person out to open the doors for us around 12:30. The party was supposed to start at 12:30 so now everyone is there and we still haven’t got in to decorate. Fast forward the ones who showed up for the party itself ended up having to help decorate and it was after 1pm when we finally got started. Then after it ended we didn’t have access to supplies to clean up. We had to go buy our own mop and broom to clean. Went to take the trash out and the dumpster was locked. So I walked down to the front desk and asked the lady where we were supposed to to take our trash. It was THEN that I was told whoever rented me the building done it all wrong. I should have been able to get the keys last night and even have access to cleaning supplies. That what I paid was for was all day not just 4 hours. I explained I didn’t have any keys or access to cleaning supplies because the gentleman just opened the door and said to let you all know when we were done to lock it back up. It was all around poor customer service and such a waste of money. The only reason I give it a 1 star is because the lady working today was very Apologetic and very nice concerning the...

Today was the worst customer service experience i have ever had at the clear creek park family activity center !! In the inside of the building me and a few friends went to hangout play basketball, volleyball and just have fun . Everything was going good and smooth until everyone wanted to workout . We went to the front desk and everyone was telling the lady that they were 14, because you have to be 14 to be able to workout . Then one of my friends that is a heavyweight kind of kid told the lady that he needs to workout for football and she responded with “ then maybe you shouldn’t be working out with all those big mac ‘s “ , she says trying to be funny knowing shes body shaming a teenaged kid. Everyone laughed it off at first and was kind of surprised that she would say such thing to a kid at her big age . After a while the friend got offended , which is a normal thing because thats really rude . He proceeded to call his mom and tell her the situation that happen . Idk much that happened after the situation but i just wanna let everyone know the type of service you may receive from the works . I believe that this is very unacceptable behavior from a grown lady that is speaking to a middle schooler . Description: She is a shortish, blonde grayish haired lady, she kind of has a bob and she...