Puff & Bean Inc. — Attraction in South Middleton Township

I purchased a water pipe here a few days ago. Once I got home, I filled it with water and fell asleep. The next day I woke up to find no water in the water pipe, and a puddle on my counter. It turns out that the glass pipe leaks from one of the joints at the bottom, and is unusable. I called in to puff n bean, and the person I talked to told me that they can't accept returns after the item has been used. That's pretty standard, and I have found that most shops like to use that rule as a way to get out of having to correct their mistake. I, however, did not use it. I fell asleep. I told the person I was speaking to at puff n bean that it had not in fact been used. He seemed a bit upset by this and told me that he wouldn't take it back anyway, even if it hadn't been used. (So I guess the return policy is whatever he decides it is at any given moment). I would have been happy to just exchange it for a different one, but that apparently was not an option either. I told him that I would be disputing the charge on my cc and he told me to "go right ahead." This guy is obviously okay with ripping people off. From the other reviews I've read on here, it is a semi normal occurrence for puff n bean to screw their customers either with terrible customer service or defective products. If you want a leaky water pipe and a headache from dealing with your cc company, then look no further, this is the place for you!

In all seriousness, I will never purchase anything here again because of this experience. It would have been so easy to let me exchange it for something different. The person I talked to however, obviously had no intention of making this right. At first he was deceptive in that he acted like he would do something about it as long as the item hadn't been used. Once again, this is a common line from shops that sell low quality glass. They use it to cover themselves because they know that the vast majority of people are very excited to race home and try out their new product. I intended to do exactly that, but ended up falling asleep. Upon telling him that I hadn't used the item, he quickly changed his return policy to no returns whatsoever, and gave me a smart comment when I told him I would be disputing the charges. Yes, I am repeating myself. For anyone who is thinking about purchasing glass from here: go to excitement smoke in camp hill, the selection and quality makes puff n bean look like a yard sale. And I bet they at least have some semblance of customer service, integrity, and honesty. I have written many Google reviews in attempts to help others, and almost all of them are positive. This time I am writing a review in hopes that potential customers of puff n bean think twice before spending their hard earned money there, only to...

They sold me an Ooze pen with a Puff N' Bean brand generic charger. No box for the Ooze pen, no box for the charger, and no receipt. My Ooze pen stopped working after 3 weeks, only using it twice a day. I only charged the pen 3 or 4 times since I owned it and I only charged it when the battery was low. I also never overcharged it. I kept an eye on it as it charged.

The owner of the shop was extremely rude and defensive when I asked him about my pen and if the generic charger might be why the Ooze pen does not work any more. The Ooze web site states that only Ooze brand chargers should be used with their pens, so why are Puff and Bean employees selling the wrong chargers with the wrong pens?

On top of this, the owner proceeded to get agitated, raised his voice at me, etc. all because I was curious as to why my Ooze pen, which has tons of great reviews online, stopped working. I asked him to test my pen and ironically, he tested my pen with an OOZE BRAND CHARGER, NOT THE GENERIC CHARGER HIS EMPLOYEES SOLD ME. Then he literally screamed at me about how I can take the charger if I want and he threw the charger down on the desk and walked away. I asked him why should I take the charger now that my pen is broken because their employees sold me the wrong thing?

Then the owner went on to tell me about how they only have a 24 hour return policy. What kind of return policy is that?

Unfortunately, now I am doing my research and finding out that many other people have bought bad merchandise from Puff and Bean. You are better off spending your money at other local vape shops or buying your vape peripherals online. Don't go to Puff and Bean unless you like getting ripped off and then screamed at when you are dissatisfied with...

How should I describe my experience here? I think to accurately understand how dissatisfied I am, I'll need to go into extreme detail. There's absolutely zero respect for people who shop and work here. Let me tell you. Either you're insulted with immediate condescension from the owner, or he tries to pull a Donald Trump on you. Responsibility is the most important part of keeping a shop like this and he has no sense of the word. Don't get me wrong, I enjoy a good toke or two like a good sir. I know a worthwhile shop when I see one. Disgustingly, this shop is no where close to anything I would recommend for anyone. No fun is had here, in my opinion. Often, I will find myself in the shower reminiscing over how I should have replied to the pig-like owner, yet I can never drive myself to actually go back and see his semi retarded face. To think I had such high hopes for this place. High hopes that were dashed, I dare say. I know that the owner may come off as cool, but he cannot be trusted to do anything right. Nothing good can come from shopping here. Go somewhere else, you'll get better prices, while also getting better service. Would I ever give this place another chance? Rationally speaking, NO. Obviously I have better places to spend my money and time. No one, in my opinion, should ever treat PAYING CUSTOMERS so poorly. Go somewhere else to...