DFW SURF — Attraction in The Colony

I really don't like leaving negative reviews & chose to check this place out based on the positive ones but this was a pretty terrible experience. I booked a kayak for 4-6 PM today. I brought a plastic bag for the things I didn't want to get wet (as I always have with different water sports) but was told to just throw anything I didn't want to get wet in the center waterproof compartment. About twenty minutes into it I go for my portable charger I threw in there to find the things full of water. Luckily my cellphone case is waterproof but my portable charger is toast along with possibly my electric gate opener for my home. I was vehemently told I was required to wear a very bulky, hot and uncomfortable life vest at all times or face a $400 fine as it was the law but when I returned just 45 minutes into it the guy who rented me the kayak was out on the water with two chicks he seemed way more interested in than any customers- all with no life jackets. He asked why I was back already & told me to just pull my kayak up on the side of the bank and that he would get it later as he paddled off... No offers to refund the hour I didn't use or apologies. Just doesn't seem right or professional. It's currently 5:15 and I'm choosing rather to spend my last hour paid for sitting in traffic than finishing it out. Huge disappointment and waste of money. I'll save the kayaking for Austin Tx where it's more friendly, cleaner and...

My daughter and I were loyal members of DFW Surf for years, paying over $17,000 in fees, promoting them for free, and pushing people to join. I overlooked employees drinking on the job, gossiping about members and even the owner, and I even paid for a boat ‘repair’ that turned out to be a manufacturing error covered under warranty because we were not at fault yet still charged. Through all of that, I continued to support this business.

But when I had a safety request of my own to keep a former member, whose fees I had even paid, out of an event, I was dismissed, disrespected, and compared to someone else in a way that had nothing to do with my situation. To make it worse, I was nudged and spoken about afterward in a way that showed exactly how little my loyalty and investment mattered.

The final straw was the toxic environment DFW Surf allowed during their last Surf the Lake competition. It was so discouraging that I moved marinas entirely, which speaks volumes after the years my daughter and I spent investing in this community.

This is not bitterness and it is not anger. This is truth. As a business owner myself, I know what it means to make members feel safe and valued, and I was not treated that way. DFW Surf and Tyler need to understand that accountability and integrity are non negotiable. Until then, I would strongly caution anyone against trusting this...

I found DFW Surf in the midst of the Pandemic and it was the best thing to help me find some sanity. I started with the SUP Yoga classes with Tina Lopez and Brandy Goodlett and had a great time doing night time paddles out on the lake.

Wakesurfing though is my absolute favorite part about being a member at DFW SURF. Alex Gartside is one of the best boat drivers who is thoughtful about the surfer and considers how to make them feel comfortable especially if they are new. I personally asked him to be our driver when my friends and I rented a charter and he was so friendly and chill.

It's been nearly five years since I first joined the DFW SURF CLUB and it's been such a huge part of my lifestyle in the summer time. I've developed some amazing friendships through this club and grown so much as a wakesurfer. People like Tina, Alex, Nikki, Justin, and so many others are still amazing and continue to take care of the club members and guests. They remember details - they take time to listen to you when you're having a bad day. They go out of their way to make you feel special or make sure you get a good surf. Absolutely love these people and this club.

Support this local business and find an amazing group of likeminded friends who love water, the ocean, and surfing...