Verizon — Attraction in Town of East Fishkill

This is now my go-to store. Had a problem with a phone and brought it to a different store and was met with someone who told me to just call the customer service number. Long story short, I decided to go to this new store to see if I could get help. Giovanni helped me get my phone up and running in minutes. He and his staff were extremely helpful and courteous. I had agreed to go through the store for a screen replacement but they saved me money by having me go through the insurance I have on the phone. I didn’t even know that was an option. They did everything they could to transfer info from the damaged phone to the new one. I couldn’t have been happier. I highly recommend these guys and will use this store as my home store...

Very professional and personable service. I've had the pleasure of dealing with many of the employees here and they all have your best interest at heart, not necessarily the best interest of their own wallets. Their philosophy is to find how to make your experience better so that you will seek out their positivity for any future wireless needs. They looked at my family plan, which hadn't been adjusted in years, and were able to offer a full unlimited plan while simultaneously lowering the monthly cost. Never tried to upsell or pressure me into a device I didn't need or want. Speak to Schuyler, Joe, Nick, Alex, or anyone else who may be on shift. Never dealing with a corporate...

This location has terrible customer service. I have multiple Verizon accounts and do all my business at Russell. Upgraded 2 phones, asked about additional fees for upgrade. They told me twice no additional fees. Cash out $280 they say for tax. Only to learn they charged $80 for set up fee. Phones never sync properly because they let us leave the store while they were still syncing. Had to go back multiple times. Asked to get refund on hidden set-up fee and technical told me “the guys don’t want to refund because they lose commission “. That will be my last time doing business with Russell.- called to speak with management multiple times and...