Eisenhower Hall Theatre — Attraction in Town of Highlands

This theater attracts some decent shows, but is a far cry from a real venue. This is a typical government-run location that is stuck a few decades in the past.

First, their web site is obsolete. I am attempting to book tickets online. You only have an option of which section you'd like to sit in. After that, THEY tell YOU which seats you must purchase tickets for - you have no say in the matter. I waited until regular business hours to call the box office, and was then referred to Telecharge. I called Telecharge and was told I had to buy the tickets online. They need to get with the times and design a web site like all other venues where you can choose your seats. After all, you're a paying customer and should have some sort of say in what you want to buy.

I've been here for other shows in the past. If you want to eat on-site, make sure to allow yourself extra time and get there early to eat before the show. Unlike normal venues, they do not allow you to bring food and drinks into the show. Customers are treated as cadets attending boot camp and you must adhere to strict rules that really are needless. The only way to drink a can of soda during a show would hypothetically be to smuggle it in like a common criminal, but you'd be breaking the rules. They also have rules prohibiting any type of cameras or recording devices, though I'm not sure if this is enforced. If you go to any other venue, customers can be seen taking pictures throughout the shows.

The food is a little pricey, but on par with most other venues. The staff are friendly and polite. The theater is generally very clean. Everything is set up to accommodate large crowds, so it's not usually too bad getting in or out of the theater. The lines for the food areas are generally very long and can sometimes be slow-moving...and the tables in the self-seated food areas generally become filthy during events and they don't have many people going around cleaning them. Parking is obviously a huge problem being on the West Point campus, but this is not Eisenhower Hall's fault.

This isn't a bad venue to see a performer if you have no other options and they are not performing anywhere else locally. However, be prepared to be treated like you work for them, as they seem to forget that...

Let me first start off by saying that I am writing this review without having seen the Cher Show yet. However, I am so upset about things that transpired prior to my wife and I actually arriving at the Eisenhower Theatre, that I could wait until the after the show to submit my review.

First, the directions to the K Lot were abominable. It led me to a vacant parking lot. Therefore, I had to engage my GPS to get to a West Point gate.

Lastly, but foremost, those armed guards at the gate were “thugs.” They were unprofessional, discourteous, and impatient. When I asked them for directions to the Eisenhower Theatre, the guard told me, “Use your GPS.” I served in the military, and there is no way they were military guards. They had to be contractors, because they had no military bearing whatsoever.

Now people who did not serve, do not know that these yahoos are not military. But because they are armed and standing post at the front gate, people will assume they are military. That sheds a bad light on the men and woman who serve proudly at West Point. I spoke to two other patrons who also encountered their rude behavior.

The guards also asked for my drivers license after I provided them with my passport, stating that they cannot scan my passport. Yet your instructions state that passports are acceptable.

I regret that I have to come back here because I have tickets to the Simon and Garfunkel Show. I shudder to think how my wife and I will be treated on that day. But rest assured. I will submit another vituperative rating if I suffer...

Wow this place is BIG! We went here to see Stomp! and had a great time. The experience of being on base at West Point is always fun and the atmosphere at Ike Hall is unique. When getting tickets be aware that it's a huge space and not like the theaters on Broadway where every seat seems close. We sat in Row W seats 101-102 (left orchestra on the aisle) but wish we were closer. It was a great value and I'm not complaining, but I would jump on the purchase sooner next time.to be close to the stage. Another big plus is that the drinks at the bar before the show are very reasonable ($5-6 for beer/wine/spirits). Just be aware that you can't bring drinks or food into the show. If you live within 45 min or so of West Point you'd be crazy not to see a show or concert here. Finally, getting onto base is not hard at all but parking requires some walking so be...