Long Point Winery — Attraction in Town of Ledyard

LOST this loyal customer who has patronized this winery for a long time. I will get to the owner, who after I bought a case of wine, belittled me in the tasting room in front of other customers for 3 minutes. WINE: A few wines had a cardboard/newspaper/ wet dog taste, and another was oxidized. Not my favorite wine in the area, but I had a connection to this winery and the barn that fell in a storm many years ago. I still managed to find a few ok examples and purchased a case that I was going to share with my neighbors on the lake. Ok now on to the mean spirited woman owner who in front of at least 5 people, ranted on and on about other customers that visited her winery. She told me stories of how awful some of them are, then started unfairly equating that to me. As I sat there and listened and offered my apologies for how other customers made her upset, I said "I understand what you are saying, but how does that apply to me?" She didn't answer but continued the tirade of how other people were not nice to her. As I struggled to free myself of this conversation, she made the entire group feel very awkward, like it was somehow our fault that she has rude customers". When we left, I thought, does she know what the Golden Rule is? We shared this horrific experience with everyone on my street, and came to the conclusion that none of us would never support someone with that negative attitude. To sum up the entire story, the wine is C+ and the customer service is F-. I do hope you learned something from this review and you can grow as a person. Talking negative about previous paying customers to current paying customers is not the way to...

This past weekend my friends and I wanted to come to this winery, I secured my reservation with a credit card over the phone. However due to unforeseen circumstances with our transportation (a company got back to us very late on their availability after we thought we had that secured for Saturday), I ended up calling Saturday as early as possible to cancel my reservation. The phone was then answered by a very rude woman who told me their cancellation policy was 48hours notice to which I had apologized and let her know I was canceling from a late change of plans due to unforeseen issues with a transportation company. I could have done without the attitude about how we cost them business and they had to turn people away because we were hogging time on their schedule. I will also note that no one had informed me of the cancellation policy when I made the reservation. The woman again very rudely with lots of attitude said she would still be charging my card the full amount anyway. Due to this terrible experience before even arriving on site I no longer feel the need to ever go here and I felt so bothered by the way I was spoken to on the phone that I wanted others to know this about this establishment (which I never leave negative reviews but this one I felt...

Ok everyone I understand that their is a pandemic going on. However, yesterday we celebrated my stepsisters birthday and did a little hay ride with her and some friends I took them to the applestation winery and then we made our way south to longpoint where Which started as what we thought was a peaceful stop turned into being humiliated by some lady saying we can’t be here we are not welcome! We asked why and she said it’s the law on ten people at a time however she is wrong because we are currently in phase 4. But she proceeded to say it was there rules.....very rude handled themselves unprofessionally.. unfortunately a couple people from our group ended inside before this happened and bought some things unknown what had just happened outside..... I will never go to this winery again nor will I recommend it. If you would like a nice experience and have a good time no matter what’s going on in this world highly recommend the applestation winery...... shame on...