Thousand Islands Winery — Attraction in Town of Orleans

It pisses me off that everyone supports this dude and his family. His business practices are beyond unethical, and If you have to buy grape juice to add to the containers because you don't actually grow the grapes that you use to make your wine, even though you claim that you do, then maybe you shouldn't be in the wine making business. I used to like the wine until I learned all of the soul crushing "behind the scenes" details about this joke of a winery. I know you're going to try to bury this review like the last ones that made you lose a bunch of business, but at some point, you're going to have to give your loyal customers some truth about your product, stop over charging them for sugar and grape juice that are added to your containers, and stop stealing ideas from the vineyards that you visit. Also, thousand islands winery DOES NOT Support the LGBTQ COMMUNITY, or any other group of people that come in who aren't white. Ask anyone who works there, he also hates the chamber of commerce and pretty much everyone that shops at his business. You're getting charged 4 times more for weddings/receptions, which is disgusting to take advantage of couples and their families on such an important day. Also, everything on the shelves actually comes from the Christmas tree shop, and the dollar store, and it's being sold for 6 times the amount that be bought it for. Close your doors, because you don't deserve to be in business. Underage girls get to drink on the clock... Molded refrigerators, expired products that sit in the fridge until they finally get pulled.... And then they are FED to customers along with pretzels who are sitting there doing tastings. The water is literally undrinkable, and that's before all the bleach they add to it. Don't give these people your business. The grapes aren't grown there like they claim, customers are spoken badly about regardless of how much they spend or how often they come back, and refusing to show hospitality to people because of their sexual preference or color of their skin is disgusting. I couldn't give less than one star, so enjoy a review better than...

My family and I just got back from our trip to thousand island area and had went to many wineries while there. This was by far the worst. We walked and was greeted by no one. Finally we figured out where the wine tasting was after 5 min of aimlessly walking around. Got to the tent area and sat for 10 min while two bar tenders had a conversation laughing and carrying on. Finally one came over and asked us what we needed said we were there to taste some of there wines. They gave us a paper and walked away like we weren’t worth there time no explanation on what do or anything about the wines, nothing. After 20 min they finally returned and grabbed our paper and quickly returned with our samples. That was it. No one ever came back and asked us if we liked any of what we tried, no information was given on any of the wines either. Since we were on vacation we decided to let it go and go look at the vineyard and take pictures of the grapes. Since there are no tours during corona virus we walked up to a different bartender just to avoid the first one and yet again was met by someone who knew nothing and really didn’t care to see that our questions were answered nor cared if we were enjoying ourselves or not. Just seems like poor customer service. If your employees don’t want to be at work then they should stay home. After reading reviews it seems as though I’m not the first one to have problems with your employees. Cmon thousand island winery you...

Walked in, bar was full. Waited 10 minutes, bartender cleared some space finally. Walked up, offered to buy a $5 tasting (10 tastes and glass). We chose and was served our first taste. So far so good. At that point, another bartender came up to help the first, and an old lady came up to the counter and started talking to our first bartender. For 15 minutes we sat with empty glasses while everybody else at the bar was served multiple times by the second bartender and the first one was discussing and serving wines with the old lady. The second bartender made eye contact several times with us and just walked right past to help other people. So we left after the single taste. I was willing to pay and wanted to buy some wines to take home. Even the other patrons were looking at us and making gestures like "why aren't they helping you?" One patron even passed over some pretzels as he could see the irritation. Oh well, I'll go elsewhere. Was very unprofessional of the bartenders. The other people working there seemed really nice. Too bad they weren't serving. You get one chance to make a first impression, and the impression I got from this place was not worth trying again. I'm a nice guy, polite and gracious. Was very weird. Expected better. However, I find my experience mirrors many of the 1 star reviews...