Stock Car Racing Experience — Attraction in Tunkhannock Township

Last weekend was our 3rd yr participating in the 3 hr go karts. The past 2 times were a blast and was a very fun experience, everyone should experience the go kart racing! I am sorry to say this, the 10-8-17 date was not good at all. I followed the weather forcast all week, it showed heavy rain for that Sunday.  Per their website, the go kart racing is rain or shine, no refunds, have to show no matter the weather conditon and it would be up to them if there is a rain delay or if the race gets canceled and you have a year to use it There are only 3 dates to choose from.  So, if those 3 dates dont work for you, you lose your money. I think since we paid for the race already, there should be no expiration date on the rain check, if it was canceled Furthermore, the safety of the participants should be a priority, since the age starts at 16. 10-8-17, we get to the track, no rain.  It did rain alot during the middle of the night. The track had huge puddles in one area on the straight away. The drivers had a 30 minute practice and qualifying race. During practice race, alot of the karts skidded, spun out, ran off the road and hit into the tires, which were set up at specific areas, which led the employees to move the tires further out to make more room. Myself, my boyfriend and other participants were saying that we were surprised about the huge puddles of water on the straightway. We thought maybe they would have blown some of the puddles out with a leaf blower or something, which works bc we do it at home when it rains. My suggestion would be to put a tarp, not over the entire track, which would be unrealistic. I would think to only cover the actual track part; come up with some solution to put something on it, to keep dry. The stock car races that Sunday were canceled due to poor track conditons and safety of the drivers, so they were aware of the poor track conditons on the track their stock cars use and canceled them, which i understand bc they ride high speed. There were alot of spin outs during the race, due to the slippery track conditions, which was uncommon from our 2 prior experiences when there was no rain. There was a specific turn where i can tell my boyfriend was unsteady and could not keep his go kart straight and was a little wobly. I asked him about it, he said its a little slippery there and slightly wet. In that same corner, 2 karts were racing, one kart spun out, my boyfriend coming around the corner about 40 miles speed and he could not turn or stop the go kart in time and ran hard into this guys kart and my boyfriend flipped his kart, which landed on. He was rolling back and forth in pain, not speaking at first. He was in such pain. Two medics onsite came to assist him and Gregg told them he thought his arm was broken and his head and neck hurt, which he thought is due to a concussion. He got up and tried to assess his own injuries, alone. He was in mad and in pain and didnt want everyone touching him. I took him to the trauma center in PA for xrays and ctscan. It was hard for me to see him in such pain, to see the car flipping over on top of him and he was in shock and had trouble processing what just happened. Before we left to the ER, a man who said he ran the race approached us. I was still very angry at what happened, i explained to him what happened and that i was disappointed. He told me if we thought the track conditons were life threatening, we could have received a refund, that was a lie. Read their refund policy. I later asked for a refund bc I was extremely upset this took place and I was denied a refund bc the way i handled myself. Who wouldn't be upset, scared and very mad, when they see their boyfriend in extreme pain. This was a birthday gift. He was injured one hour into the race. Summary, this go kart race can be amazing expirence, be safe if you have to do it...

My friends and I signed up for the 3 hour Go-Kart race and that is what this review will be about. There was rain in the forecast but nothing too severe. The website says they have the race rain or shine, so we assumed it would happen. One small issue we ran into right of way was that they only accpeted cash for the gloves you needed to race. We did not bring our own and the website says they have some on site to purchase. They made no mention of it being cash only. We did not have cash so i had to run out of the raceway to go find cash or gloves. Pro tip if this happens to you, there is a Dollar General right outside the raceway that has gloves for $5 each (it costs $20 at the raveway). We got through the first hour of the day getting our gear and going through the overview. Right before practice started the rain came. They let everyone go out for practice but about 5 minutes later they called everyone back in and stopped it. The rain wasn't too bad but everyone was spinning out all over the course. Additionally, our kart cut out numerous times during that time and our driver was unable to complete more than two laps. The staff there said that was probably because of the rain. After a few more minutes they told us they had to cancel the entire day due to the rain. Their policy does state they do not supply refunds but rather just give a rain check that is good for one year. One of our teammates was from out of state though and would not be coming back anytime in the next year. We inquired about getting a full refund due to this. One of the workers that we talked to spoke with the owner and we were told to call the office the next Monday. We were given the impression we would be able to get a refund. We called the office on Monday are were not given a refund. They said we were told to just call the office, but not that we would get a refund. This made no sense to us and was frustrating. Why would they tell us to call if the policy would not change? Seems like a waste of everyone's time. The staff on the day at Pocono were all great and were professional. No issues with any of them or the raceway. Unfortunately that did not make up for the frustrations we had.

TLDR: They actually do not race in the rain and will not work with you on refunds. Make sure you and your team are able to come back within the following year in case it gets cancelled due to weather, which is very possible. Otherwise you are not getting...

STARS ARE REQUIRED TO POST. THIS STAR WAS NOT EARNED. Booked an experience that was canceled due to weather (understandable). Ian the owner is a theif. There is no availability until next year. A lot could happen in a year. I could use MY $655. dollars for rent, food gas and bills. Instead Ian has chosen to keep money I worked hard for giving me NOTHING in return. IAN IS A THEIF AND THIS IS A SCAM. UPDATE:I bought this as a gift for someone. It got cancelled 2 days before due to poor weather (completely understandable). What’s not understandable is that when I called and emailed(Stef) to try and get a refund ($655) I was told it was “completely impossible” because I had already “booked it for a specific date”. Which really shouldn’t matter at this point because that “specific date” was cancelled. I was told the only solution to this problem was to book a new date for 2024…? This to me is a completely unrealistic and unreasonable solution to a problem. So much can happen in a year and that’s not to say that next year when I book it again, that date might also get cancelled due to poor weather. Talked to Ian (the owner) and was told I “gambled my money away”. Not really something you wanna hear from someone when buying from their company that cost $655. Ian was probably the most unprofessional, cocky person I talked to out of everyone. Again not something you want when talking to the OWNER of a business. Before spending your money here, l would definitely consider whether or not you are alright with not getting what you paid for that day, that year or even years from now.

COMPLAINT FILED WITH THE BBB, APPARENTLY KEEPING PEOPLES MONEY IS COMMON. REACHING OUT TO THE VISITORS BUREAU IN OA TO ASK THEM TO PROVIDE ACCURATE INFORMATION SO PEOPLE AREN'T RIPPED OFF. ALSO LICAL TELEVISION STATIONS DO THEY CAN SHARE ALL INFORMATION ON THIS SCAM.

THEY FINALLY RETURNED MY NEICES MONEY IN FULL. IT TOOK POSTING, MULTIPLE CALLS, A REPORT FILED WITH THE BBB AND THE BANK FOR THEM TO DO WHAT THEY SHOULD HAVE DONE. THIS IS NOT ONLY BAD BUSINESS BUT ILLEGAL. I DO NOT RECCOMEND THIS DECEPTIVE...