TNT Amusements Inc — Attraction in Upper Southampton Township

Im starting to believe these reviews were written by the place of business. I called to schedule a party for my child. The woman was very rude and confrontational. Complained about the war and taxes, unprofessional, and attitude was the worst. She even tried to up charge me and I had to call out the pricing and have her change it to what was listed on the website. While on the phone within 3 min of talking I asked to switch the time by thirty minutes. She told me that she has to redo everything and 20 second later she fixed it. She told me that I would need to put a deposit down else I could lose the date/time. I gave her my credit card information and we hung up. I received a call from my mom’s oncologist and we have to move her next round of chemo by one week and it’s the same day I booked. I called back within 25 minutes ( as soon as I hung up with the doctor I dialed them). I asked the woman if I can move the date to the following week and she went off on me. I felt so guilty for making her do 30 seconds of work, I literally was in tears. I told her I don’t want to have my daughters party there as if this was as hassle I can only imagine how it will be with kindergarteners running around. They thankfully are refunding me my deposit but it’s a shame they are not friendly. I cried in my car for about 15 minutes as I felt like I was such an huge inconvenience but then I remembered I’m a single mom to two kids under five, I manage my moms cancer treatment ( Stage 3 breast), I work more than full time- why do I feel so horrible for asking a date shift that takes approx 30 seconds of effort and called under 30 minutes to make the change? It shouldn’t. I’ve never ever had that happened to me. They cost the same as going to any other place like trampoline park, etc. use your money and go to those places for less attitude and so you don’t feel like you’re overbearing someone for 20-30 seconds of work.

Edit to add* the owner responded and it’s all lies. I actually have a recording of the call. If the owner reaches out to me I’d be glad to send it to them. The events that they are describing is not from me. They must be confusing a different customer. When I mentioned the change in date, I apologized several times and I was cut off with attitude. After a bunch of remarks to me, I pointed out their attitude and asked them to respectfully not to speak to me with the regard that they were talking. They didn’t even give me an opportunity to explain why I had to change the date. Please do not gaslight or alter what really happened. I even wished the woman a happy holidays and she did the same. So clearly there was no “ hanging up”. If anyone wants a recording, I’d be happy to send it as well as the transcript. I always record my calls ( something I’m used to doing for work). I have it in my phone saved. It’s pretty upsetting the company is fabricating the events of what happened. Please be honest with yourself and make improvements to be better for the people you chose to serve for. You have my contact information, once again I ’d be happy to send the recording to you for any review. You did offer to change the date, but I was very uncomfortable with the attitude and my anxiety kicked in. I suffer from PTSD so I would in no way ever speak to someone and hang up on them- I wouldn’t sleep for days if I had the courage to do that.

Anyways, I was able to book a party for my daughter hassle free and attitude free and no gaslighting with a competing company. Enjoy your weekend, hope you have a good holiday and new years. Hopefully you take some time to self reflect and maybe even take a break and give yourself some time to decompress and reset your mind,...

do you really want to start this war years later? I did it all by phone and I was told it was being hand written into a book. I will let you change your rude statement! I left a large tip. I handed it to her personally with the paper that i was told to sign before leaving as we were trying to pack up. liars! if I was told on the phone that it was 30 more for private I would have. I asked for information on your parties on the phone because at the time I saw your commercials and got the number and thought it would be nice for them to have a party at. If you wanted me to know this, it should have been part of the "what can you tell me about the parties" that I asked. Everything was done over the phone. We also had nowhere near 20 kids. 40 people? You are really trying here, aren't you? Not even close! My two sons, huh? My oldest had a handful show up and my youngest had three. Either you have me confused with the other customer that complained years ago, or you are trying to make yourself look good. I wrote my review as I left your party when I was still angry, and I like I said, I could have said A LOT more but just kept it at letting everyone know not to book on a Saturday like I had since no one said anything on the phone to me about others coming in during the party. If you don't understand how someone could have just opened the door and taken a small child then you are in the wrong business. we decided years ago we would never come back. When this review was written. 3 years ago. 3 years and you respond now? And very rudely as if I won't respond back? grabs photo of party... laughs at your total ELEVEN TOTAL KIDS and I brought 3 of them- 2 were mine and 1 my nephew. a few were just dropped off and left in my care, so AGAIN, not something that they wanted to hear when they came to pick them up 15 MINUTES BEFORE OUR SCHEDULED END TIME (soooooo sorry we took a couple minutes to grab the sodas and the food into the box we had while saying goodbye to our guests and being told to sign papers THEN AND THERE after the party while we were trying to get out for you and not be a few minutes over!) and a few had one parent stay to wait until it was over. no aunts or uncles, no grandparents, no one else came so it would be a nice small party. 5 parents stayed, plus of course my husband and I. But 40? Those that stayed even asked why all the mess and why have us sign after the party and why this or that. They weren't thrilled either. The next party came in early as well. They set up as well. I don't care about that. I care that I wasn't told on the phone that there would be people coming or going looking at the games. Would have been nice to hear over the phone when you took my cars information. Now 3 years later you respond rudely to this, lie in it, and tell me not to come back when we obviously don't want to? You must have had a terrible review elsewhere to start looking at them on here now... good luck with that!

Don't book Saturday. They don't tell you that anyone can walk in at anytime during your kids party when you call to book. I have a lot of mean things I could say but I'm not going to. Let's just say once they have your money they change everything and I will never book another...

My friend and I happened to be traveling near Bucks County the other day, and made the fateful decision to stop in at TNT Amusements, in an effort to see how the Youtube giants stood in comparison to reality.

It was mid-day on a Saturday, and we assumed we'd get a chance to check out at the digs at most, and that more than likely most of the major players would be off towards the sunset, soaking in champagne and fine eats on account of their daily toil.  Fortunately for us, the gang was all there!  Todd himself took a great amount of time in chatting with us, showing us around the innerworkings of their facility, and in general being charming, informative, and so incredibly friendly!  Curt was steadfast getting repairs done, but he managed to take some time to give us some background on the shop, and was really friendly and informative!  And lo and behold, Frank as well had been passing through, and he took a good deal of his offday to talk shop with us, give us stories about repair work and pinball in general, and was so absolutely sincere and thoughtful in giving us a tour around the workshop!

Everyone there was so pleasant.  The machines on hand were fantastic to see up close, and merging the fun fantasy of the Youtube antics and exploits, with their real world down to earth and ever so friendly counterparts, was truly a highlight of not just our trip, but also a delightful encounter we both soon won't forget!

To all the kind folks at TNT Amusements, many thanks for your kindness, and thank you so much for helping keep the most fantastic hobby alive,...