The Mansion on Main Street — Attraction in Voorhees Township

We originally got married here in 2013 and had an amazing time. I don't know what happened, but it seems their customer service has gone downhill. On 10/2/16 we signed a contract with Sammy-Jo (who is no longer there) for a vow renewal in 2018. She tried to give us a simple luncheon at first, but I explained we wanted this to be a second wedding. I told her about our original wedding in 2013 and she took one look at our original contract from 2013 and just said "that should have never happened". She also explained that our event could not go into the evening hours at all or we would be charged evening prices, so we signed for an earlier event that would end by 4pm because she said that was the latest it could be without being charged more. We felt like the level of service we were getting as returning customers was not very good, but we decided to sign anyway because we really loved it there.

I emailed Sammy-Jo on 7/26/17 with a question about the cocktail hour. A week went by with no response, so I called The Mansion only to find out she was no longer employed there. I was told the head of sales would call me back after the meeting she was in was over, but I didn't receive a call so I called back the next day. Then I was told she was actually out sick the past few days, so she was not actually in a meeting the previous day? I was transferred to Caitlin and she answered my question, but I expressed again that I was not impressed with the level of service and length of time(a hour less than we had in 2013) I was getting as a returning customer and no communication about Sammy-Jo being gone. She then asked me if we were married there previously; so the fact that we were returning customers was not even noted in our file. She then told me we could add an extra hour to the event for $5/person. So now all of a sudden we were allowed to go into the evening hours? I then felt like things were misrepresented from the start and was tired of the run around and bad communication. I asked Caitlin if she was my new contact and if I could get her email address; her response was "Um if you want." I felt this was an unprofessional response.

My wedding is still a year away and I was feeling like if the communication and customer service was like this now, I didn't want to deal with it when my wedding was closer. I got contact info and emailed the Sales Manager and General Manager on 8/19/17 about my concerns and that we decided to sign with a different venue due to all of the problems. Yet again, a week went by with no response or acknowledgment of my email. I sent a certified letter on 8/25/17 and received a response today from the VP of Sales & Marketing stating they got my cancellation but will not refund my original $600 deposit since it is non-refundable. He also brought up how I didn't pay the deposit in March, yet there was no actual deposit due in March since Sammy-Jo had confirmed with me via email on 1/17/17 that there was a typo in the contract and that it should have said March 2018 instead of 2017. I guess she never updated my file to reflect that. In my opinion, especially as a returning customer who was about to pay thousands of dollars again for a second wedding, they should have refunded my deposit to keep things on good terms. I am very disappointed with this experience. We used to go there for their Sunday buffet brunches too, but will not return after this. Everything was wonderful in 2013, I am just shocked how poorly things were handled this time.

Edit: Oh they responded. They say they want to treat their customers as "VIP for life" but still won't refund my first deposit. In my opinion if they truly felt those words they're saying, they'd try to make it right by refunding a $600 deposit.

EDIT 6/26/18: Unbelievable! Nearly a year later and we randomly get a letter stating they came across our "contract" and asking if we're still moving forward with the vow renewal event! So now we're sending a certified letter AGAIN with all the backup that it was canceled last year and that we don't owe...

Having my wedding at the Mansion was probably the best decision that my husband and I could have made. My whole experience was 10/10 and I could not ask for a better team to work with. Our wedding was on 6/14/2024 and we still have people raving about the overall experience saying how beautiful the venue was and how AMAZING the food was. I've had some people even mention to me that it was the best wedding that they have been to! My husband and I have been so overwhelmed with the excellent service that the Mansion had provided to us and our guests. Multiple wedding guests have raved about this service, which is something I don't hear often. I would recommend anyone to have an event at this venue. P.S. if you are getting married in the near future the new inside ceremony reception is to die for!

Below are some people in particular we wanted to call out:

Event Specialist - This person is your go-to for all details related to the wedding. My husband and I were lucky enough to be paired with Janine. She was always so responsive when I asked a million questions and always answered them with the best attitude. Her attention to detail really made the planning process as smooth as possible. She made sure to lay out all of the logistics that were needed and worked easily with all of my other vendors. I felt like I was working with my best friend when chatting with Janine. She was always willing to pick up the phone whenever a question was a little confusing or needed further clarification. She made sure to reach out to me frequently and often up until the wedding.

Bridal Attendant - Maricel: Words could not describe how amazing it was to work with Maricel! Maricel was my bridal attendant during the entirety of my wedding day. Essentially she was the person who was glued to me for most of my day (and I couldn't be more thankful for it). My husband and I first met Maricel during our food tasting when she was our server. She was so sweet and attentive to us and my in-laws that we requested her for our big day. I would say that was the second best decision we made! Maricel was with me every step of my big day. She made sure myself and my bridal party were cared for throughout every moment. She even took it upon herself to take behind the scenes pictures throughout our time there. The pictures looked like they were taken from a professional photographer. Maricel was such a warm presence during our special day. We loved her!

Maitre-d - Michelle: As the Maitre-d Michelle was also supporting myself and the wedding party during our wedding day. Michelle was so welcoming from the moment we met her! Although I did not work with her directly, she provided excellent service to my family and wedding party. She was able to accommodate my rather large wedding party when we came a little early to the venue. She even made sure to personally care for my mother-in-law when she was dealing with wardrobe issues throughout the reception. Michelle was an integral part of the behind the scenes operations that made sure the whole day was a success.

Operations Manager - Matt: Matt was the Mansion Manager who oversaw the operations for our wedding day. We first met Matt during our rehearsal 2 days prior to the big day where he walked us through the ceremony recession. Matt runs his events like a well oiled machine and it shows! His warm and welcoming personality calmed any nerves that I may have had. Matt was even more attentive during the big day when we were dealing with weather issues. He made sure that he was aware of any weather concerns that we may face and made sure we knew all of the facts before making any decision. During our wedding we were dealing with evening rain storms and wind gusts. Matt allowed us to make the best decision for our ceremony under a moments notice. Our guests were able to enjoy our ceremony inside without dealing with turbulent weather and that was thanks to Matt's quick decision making.

Overall, I would recommend anyone to host an event at this amazing venue! The grounds speak...

UPDATE: After attending a few weddings since last year I have updated my review star, I feel a couple things occurred that rubbed me the wrong way however overall beautiful venue with good people.

I booked the mansion on main street as my venue for my wedding last week and I wish I could say everything was great but honestly I was disappointed by the service I received.

So to start the maître d and bridal attendant I had day of the wedding were fantastic! (Katie thank you for the amazing service, you were the light throughout my experience)

Firstly, I fell in love with the venue on first sight even through construction happening to the building during the pandemic. That being said the owners did give me a deal to book with them over another location that I loved as well. If I would have known by taking the discount that would mean a decrease in care/service I would have never have done so.

Previous reviews state they promise the world and do not deliver which is correct. Ensure to get everything promised put into your contract or it will not happen. I was promised additional service stations at the cocktail hour from Amy Patto during contract signing. When I asked about it they said they would not honor because she had left and they could not verify this with her. I was told that if I paid for 150 full adult plates and kids were 1/2 price I would not be charged additionally if I have 130 adults and 30 kids for example because I had already paid for the FULL plate price of 150 people. Come to find out the week before my wedding they sent me a bill and I was charged for additional kids plates? When I asked about it I was blown off by Dania and told it is in the contract. I was told that this was not the case by multiple people at the venue and even during my final wedding meeting. (I made sure to ask this as a question because I did not want an additional charge for children)

When I wanted to do my food tasting before March for my July wedding the representative stated the food tasting was a courtesy and would only be offered on a date good for them. I did push back on this and asked to just be added into an earlier food tasting group and they were able to finally accommodate but even little things like this were a hassle to deal with the venue and they often did get an attitude when you asked simple questions.

The wedding event itself, the servers, valet, and Chefs were great. Food was delicious and the people were nice. However, I got feedback from multiple guest that the female bartender was extremely rude. That she acted as if she was doing us a favor by working that night. I did let the venue know this and they just stated "Well I hope you enjoyed everything else."

Lastly, the day of the wedding my guest lost her card she had purchased and put a large amount of CASH in, in the lobby. The venue stated they had it so I called multiple times through out the week to get it back. I received an email today stating "The other bride said it was hers and she can not find the card. I'm sorry there's nothing else we can do." So you mean to say you do not check the cards you find to ensure they are given to the correct bride?? I left messages for the manager and still have yet to receive a call back in regards to the issue. Update the manager did call and try to rectify the missing funds.

The food was amazing, the venue was BEAUTIFUL however I could not help feeling like they did not care about our wedding and that they made a lot of promises and fulfilled on half. The venue itself is too expensive to have this...