Veritas Vineyards and Winery — Attraction in Waynesboro

This is the worst customer service experience I have encountered.

We came here to celebrate and check out the venue for our wedding.

The day we made our reservation it was pouring rain. Mind you, each reservation costs $25 dollars and they boast they have nicely covered patios and fire pits.

They have no number to call whatsoever or any way at all to get in contact with them outside their core business hours of Monday through Friday. I left 3 voicemails - 2 at the winery and 1 at the farmhouse B&B. No one answered. I sent 2 emails and left messages on Instagram. No answer.

It took until 48 hours late for someone to reach out to us. We got ahold of someone on Instagram and via email. Then they called us and said we could get a reservation the following Sunday for two similar time slots.

We showed up today. Their patio space was horrible. No tents for tables and literally nothing looked like what they were advertising in their emails.

They had no reservations marked down for us. The lady checking people in sent us to phase II restaurant 3 times saying we could get in and saying they would give us champagne for our troubles. Every time this happened we were sent back saying there was no room. Annoyed from being passed around to several people, we left.

I am never coming back here. Save your time and your money and go somewhere else.

Update: 24 hours later and no refund...

First of all I am not the one that generally leaves reviews. I have to be extremely upset in order to leave one. I've wanted to go to a winery for a long time. The one I chose was Veritas Vineyard and Winery (In vino veritas, you know). It was a totally disappointing experience. When we arrived the hostesses told us to go to the left around the building and grab a table. Well, we did that. Then we were told we could not sit there by a waitress. Ok! When we placed our order it came in two to go boxes instead of a charcuterie board (like other customers'). No silverware or plates were provided either. When asked for some we were given a lame excuse that they were busy the night before and didn't have any leftover. Not an excuse you want to give to a customer. It was a holiday weekend, they should have known better. This is not an answer you give to a customer that drove for hours to be there. I work in customer service myself and always go above and beyond to keep my customers satisfied. I ended up going to the front and getting silverware from the hostesses. Seems like there is a total lack of communication between the people that run the front vs the back. Employees in the back don't seem to care at all. We felt unwelcome the whole time. Please note there were seven of us. Neither one of us enjoyed the experience. I am definitely going to a different...

I have been to Veritas a few times for wine and always enjoyed the wine and the views. I also had my wedding at Veritas in August 2024 and it was wonderful. We looked at Veritas after looking at a number of other venues, including other vineyards, and immediately felt right at home in the space and with Meredith Jackson, who is the events manager and served as our Day of Coordinator. The moment we met Meredith, we knew we were in good hands. We were excited about holding our wedding at Veritas, but it was working with Meredith that sealed the deal for us. She was super responsive, dependable, trustworthy organized, kind, flexible, and helpful every step of the way and on the day itself. At Veritas itself, there are so many great photo opportunities, the men’s and ladies lounges as well as the tasting room and reception space are wonderful, and there are so many beautiful views. Further, the staff were professional, on time, and did a great job with everything. The meals were all perfectly cooked and received compliments (I ordered filet mignon and it was medium, a good size, and the meal was filling). The wedding party also had lunch from the terrace beforehand, which was delicious, so good in fact that we went back for lunch again two days later! We are so thankful we got married at Veritas and would highly recommend Veritas...