Turtle Splash Water Park — Attraction in West Chicago

Came here on a week day, we paid the entrance fee, but weren’t told that they hit full capacity. We were charged $15 per person, totaling $60 even though we had a child younger than 12 years.

We walked in and walked out 3 mins later because there was NO WHERE to sit. Additionally the pool was full to the point where there were more people than water…

We walk out and politely ask for a refund but the kid managing the desk sat there with eyes staring, can in hand (which I hope wasn’t beer). He kept denying us a refund even though the policy (which we weren’t told about and wasn’t clearly in view) was no refunds due to weather or inappropriate swim wear. After 10 mins of arguing with the boy he eventually gave us 4 coupons, which he should’ve offered the first time. He said they were good till December.

The coupons were inconsistent, one was “signed”, one with expiration date NA, others left blank. We went to the park just today and were surprised that it was closed. We were not told about the park being closed by the boy, weren’t given refunds when we walked for 3 MINUTES inside and exited, weren’t treated with any modicum of respect a customer should be treated with.

OTHER than the disrespectful treatment, as with other reviews, the park contains only a couple of slides for your older children, and they don’t even have enough tubes(one slide is tu less so that’s understandable but the other remains un excused)…what kind of water park doesn’t even prepare for that???

Just don’t go here, there‘s better parks a few miles away from this place that’ll save you the headache and disrespect you’d receive...

Okay look. I used to work here years ago teaching swimming lessons. I now have two kids of my own. One of them is 16 months old and has a pimp blue floaty thingy. So my 9 year old daughter wanted to go to the deep end to practice swimming. So we thought hey why not let's ALL go to the deep end and play as a family. Well apparently as we were minding our own business and one lifeguard but blowing his whistle like it owed him money I looked up to see what got into that guy. Turns out he was blowing it at me. And I was told that life jackets were not allowed in the deep end... To which I replied with "what do you mean?". Apparently life jackets are not allowed.

I finally asked if I took it off would it be fine. He said yes. So I was holding my 16 month old without a life jacket in 5'6" water. Well it rubbed me and my wife the wrong way. It doesn't make any sense. If you dont want kids in the deep end totally get it. But no life jackets. Like you are only allowed to wear them where you can't drown. The places you can drown and die you can't wear something to save a life.

Best part was about 5 minutes after that another father and his baby came into the deep end. Whistles were blown and we whispered to him the no life jacket policy. Well needless to say he was a 8yr marine rescue diver and had a few words with the 15yr old lifeguard. :) it was awesome.

Turtle Splash your rules are dumb. Food is gross but your only saving grace is that there is a lot to do here...

I'm miserable. Too many people here. No place to sit. 4 hours and counting on the grass in the back of this place being bitten by biting flies, carpenter ants are insane, and 2 ticks that I've seen so far on me. The ground hurts my whole body sitting here so long. Not leaving my purse and stuff back here to get in the water not that there's any room in the water. Bathroom is a disgusting sloppy mess of wet toilet paper everywhere. Can't bring your own food so you're forced to eat their extremely overpriced junk food. The best option for me was the chicken Caesar salad but nowhere does it say your chicken will be a breaded fried chicken tender. Since I don't carb I have to toss that and the croutons. $9.50 for a pile of romaine, dressing, and a bottle of water. Oh and every so often some teeny bopper comes over the p.a. system gushing something incoherent. No idea what she's saying. Not a comfortable relaxing place to sit by the pool. Definitely not the pool I grew up with. Geared toward kids mainly. Not very grown up friendly in price or accommodations. If you're a kid you'll live it because you don't care about...