Grand K Hotel Suites Hanoi — Attraction in Hà Nội

My recent stay at the Grand K Hotel Suites Hanoi from June 30 to July 3 was a tale of two halves, but ultimately a very positive experience. While the location was not the strongest point, every other aspect of the hotel was truly exceptional.The location, which I rated as an "okay" 3 out of 5, was decent but didn't quite place us in the heart of the city's action. It was functional for getting around, but travelers looking to be right next to the main sights might find it a little out of the way. Despite this, it was a peaceful area and offered a nice break from the hustle and bustle.Where the hotel truly shined was in every other category. The cleanliness was absolutely superb, earning a perfect 5 out of 5 rating. The Deluxe Room was spotless, well-maintained, and had a fresh feel throughout our entire stay. It was clear the housekeeping staff takes great pride in their work.Similarly, the service was flawless. The staff was incredibly friendly, professional, and went out of their way to ensure we had a comfortable stay. From check-in to check-out, every interaction was a pleasure, and their attentiveness made a huge difference. This excellent service truly elevated our experience.Finally, the facilities were also top-notch, warranting another 5 out of 5. The amenities were modern and well-cared for, providing everything we needed and more. The hotel's infrastructure felt new and polished, adding to the overall sense of luxury...

I came to Hanoi because of a business trip. It was 9 of us and we stayed at the hotel from March 11th to 13th. Great amenities, the room was huge. As soon as we arrived at the hotel, I in particularly was blown away by the design of the hotel. Hotel felt luxurious upon arrival, the hallway was majestic. Right away, I knew this was going to be a great stay. Easy check in progress, the staff spoke English well. The breakfast was delicious and filling, had lots of energy as a result. The best part of all? The view of the city. My room is located on the 35th floor, and the view was spectacular. From the outside looking in, Hanoi is a very clean city with decent people. I had great time here and will visit again, when I get the chance to do so ||PS: the morning call service was perfect. I remember calling the reception desk the night before, telling them I needed to be woken up at 7. They did exactly that. They were very polite about it as well ||This hotel is one of the best hotel there is, especially for Vietnam. Five star standard, the price is decent, services are amazing. Had a great stay. It’s a shame we didn’t stay for longer but it...

The experience was acceptable, but could be use slight improvements to make it an outstanding experience. Overall the concierge service felt a bit lackluster - the concierge was hardly helpful on the phone when asked about the places to visit or eat, I was informed that it is not part of their service and I can ask the bellboy on level 1, this should be improved. I had asked for an early check-in at 10 am or 11 am at the time of booking and upon checking in I was given the room with reluctance at 1 pm, while still earlier than 2pm, I think there can be 2-3 hours of adjustment for a 5 star experience. In the morning when my family member went for a swim at 8am, he was turned back saying the pool was being maintained/cleaned, but we were told earlier that the pool is open from 6 am...

One of the rooms in the suite, does not have any windows, so it is a bit dark and gloomy to stay in. The fact that this is a window-less room should have been clearly mentioned in the listing. The suite is oke otherwise, but is far from the touristy area. Some of the service staff are very friendly which makes up to the off...