Esplendor by Wyndham Mendoza — Hotel in Distrito Ciudad de Maipú

This IS NOT a 4 star hotel. For me, 0 stars.||New Year's Eve and new year's day no food, except for breakfast, for guests, not even bottled water could be purchased. |They blamed some stupid government law.|Rubbish! All quality hotels have resturants for guests. The adjoining resturants were closed.||The "hotel" was notified 3 months in advance that Aerolineas Argentinas, their national carrier, had pushed back our flight by one day. The hotel refused to refund us for that night. We had paid in full. 3 months written notice was given 🤬 . Our booking was made through the South American Tourism Office. Read their Cancellation Policy before you book! 😡. It essentially leaves it's up to the hotel's discretion. Corporate policy should promote exceptional customer service not promote greed. Strangely if you book through Booking.com free cancellation. Figure that one out. ☹||No restaurant for dinner, breakfast only, which is ordinary.|Poorly stocked poolside bar which they shut at any time that pleases them. Disgusting factory made "toasted" ham and cheese sandwiches were served at the poolside.||No 24 hour management to escalate complaints. You had to fit in with the day manager whenever that person decides to show up. They are incompetent and should be  held accountable. ||On departure they tried to overcharge us. They claimed there were several more drinks in the fridge on our arrival than there actually were.||One glass for 2 people in our room. This was pointed out to the front desk. No result. |Poorly trained and even lazy staff.|No notepad and pen in the room.|No in room tea and coffee making facilities.|No room service.|The key card room lock operation was unreliable and the locks are out of date.|No tissues provided in the bathroom. |Old Television, local Spanish stations only. No network connectivity. So no Netflix, Youtube or other online services.||On the plus side the bed was comfortable, room was clean, reception staff were good but lacked authority and or confidence to make decisions.||Will never stay in a Wyndham hotel any where in world again unless we have to 😡😡😡. Take the photos with a grain of salt too. ||I recommend you stay in downtown Mendoza. Any where but...

Ok hotel. Honestly expected better customer service, concierge and rooms for the price. There were stray dogs and cats inside the building. I asked for some winery recommendations for lunch and thought the concierge would call the places and reserve something. They instead handed me a list of places to contact which is quite difficult with an overseas number. The hotel room was ok. We booked a couples massage at the hotel spa for the following morning and the evening prior to our massage we were told that we had to reschedule. We just cancelled it altogether. The breakfast was also subpar for a hotel of this ranking. The pastries, croissants and other bread items were stale and eggs were not available. The people working here could use some training on providing adequate hospitality and customer service to meet international standards. Overall too far out of the way and too many headaches for the price we paid. Do...

Horrible rooms, stained floors, walls and furniture, curtains shorter than the window, you stay up at night with the Casino lights at your face, not to mention the very very very loud music from the bar at the same complex, all night long, until 6am. Filthy stained carpets on corridors, the spa (heated pool) they show on the website is not included and you have to pay nothing less than ARS 8.800 just to enter at the spa door - and you need to make an appointment to use the pool (?!?!?!?) The room decoration nothing like photos on reservarion websites. Very high rates for very little maintenance. Bad experience, DO...