Rayentray Grand Hotel — Hotel in Municipio de Puerto Madryn

We made the booking through Booking.com,and when we got there, the front desk had no record of us coming. It was solved though, but one would expect more.||||It's considered a 4,5 star hotel, however, the rug in the aisles are a bit smelly, mostly like urine, probably due to the cleaning process, but still.||||We were given only one card key for two people, which is odd. The minibar in the room is empty, and there's a note saying that if you want something from it, you should call reception... however there's no menu to choose what you want from.||||Very thin walls, so be hopefull you have considered room neighbors.||||The heating was on and the room was too warm. There was no way of controlling the room temperature but by opening the window which wasn't even enough, added to the loss of valuable resource.||||There's no welcome folder in the room to let you know about facility hours, or anything of the sort.||||The gym has to be paid separately (?!), same as parking (its Patagonia... trust me, there's lots of space).||||There was no floor matt in the bathroom, or towel to use for it. There's no window or exhaust shutter fan either.||||Breakfast buffet: which is included in the room tariff was disappointing. Two tables, one stacked with flour, and the other one had very little fruit, scrambled eggs and some ham and cheese. Nothing like what one expects from the suposedly "best hotel" in Puerto Madryn.||||To top it up: we wanted hot water for "mate" (Typical argentinian beverage), they charge you for it... instead of just putting a water dispenser connected to the tap.||||The room had an amazing view from the balcony (sadly no chairs in it so sit...

The positives: Maid service is excellent. Spotless rooms. Reception staff and maids are very welcoming and friendly. Slept really well. The town doesn’t have much going for it but as a base to explore the area it’s great. Saw lots of whales from the balcony. Check in and check out very smooth and fast. And again, reception staff are fantastic. The negatives: Bar staff can be pretty disinterested. The town has few food options worth trying and the restaurant in this hotel is not one of them. Poorly prepared and presented food at dinner. At breakfast the breads and pastries are dried out. Just two heated options of bacon and congealed eggs. (It’s not a one off - we stayed at the Rayentray in Piramides and breakfast was exactly the same. I mean exactly.) Weak wifi. Had to keep the balcony door open every night as the hotel is set up so you can only heat rooms this time of year. Gym was closed for repairs for the whole week that we stayed. Overall it’s between a 3 and a 4 but because of the majority of staff I’ll go...

Enjoyed 2 night stay in this 10 year old hotel, which is new compared to most hotels we have stayed in while visiting Argentina. A large spacious hotel, including room, with polite English speaking reception staff. In fact, every employee we encountered was professional & cheerful. Breakfast included lots of what Argentines want & devour:SWEETS! They never touch eggs! But we also enjoyed the scrambled eggs, toast, cut up peaches/pears/oranges. That is what foreigners come to expect! Internet worked well. We had a car, so did not need to walk the 20 minutes to tourist area! But it is a nice safe walk if you choose to, as the road/sidewalks are along the ocean! But the hotel has everything that is needed, so one does not need to leave. Once you seen one souvenir shop, you have seen them all! Hotels in Argentina rarely supply wash clothes, so bring your own to...