Luma Casa De Montaña — Hotel in Municipio de Villa La Angostura

It is indeed a truly fabulous location, with dreamy views and a potentially wonderful, Italian inspired house/boutique hotel. What could be better we thought, with reviews also appearing to be excellent. Sadly, on closer scrutiny virtually no reviews have been shared since 2020. However, we entered with high expectations. ||This was the only hotel out of the 8 hotels we stayed in, which did not offer a warm welcome: how was our journey - no water, let alone a welcome drink. A cursory introduction to our bedroom room but no proper induction as to what the hotel or area had to offer. ||The bedroom was huge with an equally huge bathroom and two lovely French doors. A fabulous view. It could and should have scored a 9/10 if it weren’t for some damp/maintenance issues where the paint had pealed. A shame but we were still prepared to overlook as maybe just an unfortunate maintenance over-sight. The bed and bedding were good quality & very comfortable but sadly the bath towels were not changed during our 3 night stay. No mention it being because of sustainability etc.||We discovered that the hotel had a potentially lovely spa area but again, poor maintenance with damp/pealing paint. The swimming pool was too warm, as it still appeared to be heated, which was unnecessary in our view. The vast decking area was again potentially, a lovely place to relax, but was in fact in dire need of replacing. Some particularly dangerous, jagged planks were very evident. The same was the case outside two of the other bedrooms, and someone set about replacing most of the balcony boards whilst we were sitting relaxing by the pool on a Sunday afternoon. Not great.||Breakfast was adequate but only on our final day did we discover by chance that we could request eggs. A missed opportunity. The drinks menu seemed extensive but in reality only a limited amount of wines were actually available. There was a limited choice of a Beefeater Gin or a local gin but by the second night, there was only the local gin which was not “recommended” . We can’t speak highly enough of German and Ornella who worked the evening shifts. Although we didn’t make a fuss about the gin, they ensured that there was a choice of two branded gins for the following evening. They single-handedly helped to make us feel like valued guests which otherwise we certainly didn’t. ||Our initial and remaining impression was that this establishment is neither loved nor well managed. In fact, it doesn’t seem to be managed at all, as the “manager “ appears to work only one shift/day a week. Everything is totally reactive. It could and should be 5 star with its privileged location, a beautiful building and personable staff who just require some leadership and competent management to know what good, and ideally, outstanding customer service looks like. Shame the owners and the manager don’t seem to see what a wasted opportunity there is here. We left| feeling rather sad...

The room we stayed in offered the best views we've ever had from a hotel: the Nahuel Huapi lake and the Andes mountains behind it, and don't forget that almost every good hotel in the region will have lakefront rooms, but the privileged location of this place in Villa La Angostura beats anyone I can Imagine. Since it was summer, not only the heated pool was inviting, an all-day long program, but the staircase leading to the lake shore means you have, in effect, a private beach, shared only by the guests from the neighbouring hotel. The water is very cold, but bearable, and crystal-clear||||The owners respected the enviroment so much that the staircase goes around a big fallen tree, instead of removing it, and the property even has some arrayanes that were more colorful than those in the famous grove. ||||Being a small boutique hotel, with only eight rooms and a tuscan inspiration, it's a quiet place, and the silence is only broken by the birds and the small waves breaking in the beach when the wind gets stronger, not by noisy kids, so present elsewhere in the area. ||||We stayed two nights, and the only problem of booking a longer period is that you might not want to leave the hotel at all, perhaps only to have lunch and walk Villa La Angostura's main street.||||Breakfest had to be simple, because it serves few guests, but was delicious, and all the hotel staff was very friendly and attentive. ||||We would definitely stay there again if we go back to Villa...

Stayed here for a total of four nights. The rooms are lovely (aside from a foul sewer smell coming from the shower drains), as is the view of the lake and breakfast. However, the staff are not accommodating and quite rude. I asked if I could do a load of laundry - for the price they charge, asking to do a load of laundry MYSELF isn’t an unreasonable request. I would have even done it later in the day as to not delay their own laundry needs. They refused, so I spent half my afternoon (on vacation) driving into town and finding a laundromat they recommended. The laundromat destroyed all of my clothes, and now I have to purchase a new wardrobe. ||||Is it Luma Casa’s direct fault? No. But could this have been avoided if they would have made a reasonable accommodation and let me do one load of laundry? Yes. Part of being a “luxury” hotel involves doing what you can to make your guests stay pleasant. They even say in their welcome packet to ask them for any requests and they’ll do it. But they didn’t. Now I’m left paying for a new wardrobe. Luma Casa ruined what was supposed to be a...