Rose Bay Resort — Hotel in Bowen

Noisy and substandard accommodation not as advertised. Stated 4 star closer to 3. Wotif only showed good reviews.

Every afternoon and evening had to shut balcony doors to reduce some of the outdoor noise, no peace and quiet at Rose Bay Resort, though the so called Rose Bay Resort Body Corporate By-Laws stated ‘Occupiers must not create noise likely to interfere with the peaceful enjoyment of other guests.’ After 2 nights of this my husband wanted to pack up and leave even though we’d paid for a weeks accommodation in advance, and it took two days of travelling to get there, he’d had enough!

Used dishwasher once, and it started leaking. Noticed decaying seals around the door of dishwasher. Husband thought it was leaking underneath from pipes (as well). Even though this was repaired after we told the manager, whenever the dishwasher was on, it smelt of mould. My husband preferred to hand wash the dishes instead plus it did not clean properly and dishes had to be re-washed. The racks of the dishwasher were also rusting, where the plastic had come off.

Went to use the washing machine, it did not drain or spin, had to empty the water into a bucket and get my husband to take the heavy wet washing to the communal washing machine, though we’d paid extra for an apartment with these facilities.

Told the manager about the issues with the dishwasher and washing machine.

I would have expected their appliances should be checked prior to anyone staying there and the dishwasher with its mouldy smell and decaying seals should have been replaced ages ago.

Asked if it usually so noisy, he said we have to put up with noise between Christmas and New Years and suggested we close our balcony doors and put on the air conditioner. I said we are already doing this. It appears that their corporate body bylaws of not creating noise means nothing to the manager and some of the other occupants. The place was advertised as 4 Star - we could not see this - apart from the appliances which did not work, the vent was falling down in the shower, the bath tap, and bathroom handles were corroding. Mirror was losing its mirror finish around edging. Bits coming apart from bottom of vanity. Balcony lounge chair should have been binned and other rusty bits around the apartment eg latches. No sound proofing, continual scraping of chairs either above us or next door. Light on all night outside bathroom window, had to close bathroom door to reduce light when trying to sleep but could still see light around blinds in bathroom window between bath and bedroom. Could not close bedroom door as it would not latch and it kept banging through the night. Air conditioner next door was continually running, we could hear from bathroom, another reason to close bathroom and bedroom doors. As well as the noisy adults late at night we had to put up with barking dogs not being controlled by owners.

Though the beach had signs stating dogs were not allowed and it was a $2000 maximum fine, it made no difference. Even the manager walked his dog on the beach. A dog owner was observed allowing his dog to poo on the beach and trying to cover it with his foot.

When walking along the beach one morning we found dog’s poo on the beach.

We left one day earlier, if we had not paid in advance, we would have left after two nights, will never pay in advance again using a booking app.

My husband was so looking forward to this holiday, he had plans to celebrate his 70th birthday on the balcony overlooking the ocean, that didn’t happen we left on his birthday and found a small place near the Bruce highway halfway between Bowen and Brisbane which was quieter than Rose Bay Resort. When I checked reviews on Rose Bay Resort and Wotif, even though there are 49 reviews, it only shows a small number and only good reviews for...

In response to Rachel’s reply to my review below this one. It is absolutely crazy that you are on here being professional on a public platform when you did not display this yesterday via text message and phone calls. I requested that you stop messaging me via private messaging & send all correspondence via email as I found it to be unprofessional, you insisted to keep messaging me via text message. You called me & insulted a death in my family by asking me “why am I at work if my brother died” insinuating that I’m lying with your condescending tone. I’m the one that ended the phone call due to disbelief and emotional stress and immediately blocked you guys. You don’t get to jump down my throat on the phone and be so unprofessional & accuse me of “abuse”. I am not your child, and you won’t speak to me like one. You a LIAR and are an absolute disgrace and lack professionalism and you have turned something innocent that could have been prevented into something insignificantly harmful.

I expressed that I apologise for the inconvenience of a late cancellation and yes I did forget to cancel and explained that I would be happy to pay any fees involved, however your responses after that is just...

Waking g up early to see the sunrise over the Whitsundays was magical. Rose Bay Beach was awesome and a minute walk from our room. A few negatives though. Smoking is allowed from balconies however with the easterly breezes this blew other people's smoke directly into our room. For the last 3 days of our stay the resort was repairing gutters which meant that a huge scissor lift was operating directly outside our room. We had no warning that this work was starting so not good with the noise, more cigarettes smoke in our room and heaps of debris over our balcony. Finally, the resort really want you to cook in your room as there was no exhaust fan in the kitchenette and smokexwarnings everywhere. Also there was only one comfy chair in the room so partner had to sit on the bed or a kitchen chair. Overall a superb location and a good stay impacted by a few...