Reflections Shaws Bay - Holiday Park — Hotel in East Ballina

Bitterly disappointed on arriving at Ballina's popular Reflections Shaws Bay Caravan Park in our caravan to realise they had changed their policy to allow dogs into the park. The sheer number of dogs and their constant barking ruined our five-night stay and we were glad to leave. We immediately cancelled another two-week stay at the park in September on returning home. I was awoken on at least two mornings by barking dogs on nearby campsites, despite the parks pet policy clearly stating dog owners must ensure their pets do not create a noise nuisance for other guests. We have stayed at pet-friendly parks before but this was by far the noisiest we have ever experienced. Be warned, nearly all Reflections caravan parks on the NSW North Coast now allow dogs and if they are all as poorly policed as Shaws Bay best avoided if you are no fan of...

Worst CP we have ever stayed at . Booked for a 7.5m van and got allocated a 7m spot with no room to park our vehicle . Crammed in like sardines so badly we had to get guests across from us to all move their vehicles to park. Staff took no responsibility for their error and told us to park our vehicle out on the road . Or pay another $420 to move to another site which they couldn’t guarantee was free for the whole duration of our stay. The beach and park areas does not allow dogs despite being next to the beach. On departure we had to enlist several guests to help us manually move the van out of site to be able to hitch it to our vehicle. The sites are so tiny we almost backed into someone’s awning and we could all literally hear each other inside our vans. Just a shocking set up and no care factor by the management ....

Amazing! I had a last minute mini break with my dog. I have visited Ballina/Shaws Bay for many years. I wish I had stayed here sooner. Amazing customer service. I received a text message to say my cabin was cleaned and available to check in. The young lady at reception was so polite and was genuinely interested in my dog. My cabin was perfect (Cabin 5 with a carpark). It was so clean and tidy and a perfect size for me and my boy. The balcony was huge and secure. Inside was clean, tidy and had a very comfortable bed. Location is perfect for dog activities. There is a perfect dog beach a short walk over the bridge. A lovely coffee shop and fish and chip shop within a 2 minute walk. Wonderful. Thank you so much for a wonderful stay. I have already booked...