Reflections Lake Glenbawn - Holiday Park — Hotel in Glenbawn

The facilities and accommodation are in desperate need of upgrading. We stayed closest to the boom gate in a cabin.

Dirty cabin, the lino flooring was disgusting, the skirting boards scuffed, dust everywhere, rodent droppings, ripped curtains that don't close properly. The list goes on.

Absolutely terrible beds. Bunk mattresses are horrendous to sleep on and only a double bed for 2 adults.

Even the lake, whilst vast and I would imagine great for fishing etc - it was so heavily populated we couldn't even go down to enjoy a spot by the lake - too many campers!

We had to settle for the weir to swim in as the park pool was disgusting and unavailable until the last day. Even then it wasn't clean and an unappealing green colour.

Holiday park bathroom facilities were dirty. Did not see any cleaning in progress during our 3 days.

Having to travel 4-5kms to check in and out. Not very convenient.

Bumping up the price due to school holiday period is unethical when the facilities and accommodation...

Absolutely disgusting customer service!!! I called 4 days before my booked stay to cancel due to a passing in my family, the man I spoke to sounded like he was high as a kite and offered no help or assistance at all! All he said was "you gotta email us coz it's gotta be in writing". I asked if there was a manager I could speak to his reply was "no I'm the only one here so just email us bye". I emailed you people that same day and have still had no reply or follow up, if you had not received my email why hasn't I received a follow up call about the fact that my family and I didn't show up for our booking, every single time we've gone on holiday and have been late to a hotel/motel/Cabin we get a phone call asking if we're on our way or if there is a problem getting there, but with you people nothing, it's as if we didn't have a booking at all!! New Management same problems...

We went there over Easter as a group of three families. The park and the place overall is beautiful but there are some issues which are worth mentioning here:- The place has a mice/mouse problem. So please be aware of this. Our new tents floor were chewed by them and created many holes. When we started packing the tent,we also found dead mice which were crushed because of walking. We stayed there for three days and were getting the weird smell but realised only when we started packing that it was coming from dead rat. The place has very limited flat surface, so you really need to reach early to find a good spot if you are staying in tent. They really have only one amenities in the main area near the lake to wash utensils which also went out of order but they got it rectified. So for people staying in tent, it can...