Mango House - Airlie Beach QLD — Hotel in Jubilee Pocket

A wonderful stay

We stayed at the Mango House Resort from the 5th Oct until the 14th October 2013. The original booking came about as a mistake - my wife who normally makes all the holiday arrangements found that the Hotel that she had wanted to stay was fully booked during these dates, and our (Austravel) rep advised on the Mango House Resort as an alternative. I looked on Trip Advisor before making a reservation and was a little perturbed to see 5* good reviews alongside 1* poor reviews, as we planned a 9 night stay, the Airlie Beach area to form the focus of our 2013 trip to Australia. I was reassured in looking at the comments from the manager (Peter) to both good and poor reviews - here was obviously a man who cared for the reputation of the establishment, and prepared to take on board any shortcomings that fell to him.

In the event, my wife and I thoroughly enjoyed our stay at the Mango House Resort. The resort is well managed and room facilities are spacious and excellent. The Pool area is clean and of an appropriate size, given the number of rooms. The BBQ area was excellent, a top quality gas BBQ with ample area for all cooking tasks. Pam spends a lot of her time in keeping the gardens immaculate and take pride in the excellent ambience this provides. Both Peter and Pam work very hard to make your stay an enjoyable one. A small supermarket is just across the road from the Mango House Resort as well as a bottle-shop. A Tavern is just across the main road and features good food, sports bar and betting. Peter has arranged a 10% reduction for Mango House guests, just on the food, not the betting or alcohol though!

Other reviewers have commented about the distance the Resort is situated away from the Airlie Beach centre. I am of (UK) retirement age and certainly did not find the 20 minute walk into Airlie any problem, in fact it was useful exercise, although we did stay in October, not in the more extreme heat conditions of summer. To echo the thoughts Peter put in replies to other TA reviews, I am glad that this distance exists, as I also believe that Airlie Beach could be quite noisy if staying directly in the centre. A major plus for us was the first floor Pool View Room. We like nothing better than relaxing in the evenings on a balcony, enjoying a chat and drink in peaceful surroundings, enveloped in tropical, barmy air. Bus and taxi's are available for journeys into Airlie centre. We hired a car and found parking in Airlie Beach easy and, at the present time free due to what was said to the disruption during roadwork's, but little disruption was noticed. This was a kind gesture by the Airlie Beach Council - I just wish UK councils would adopt a similar position. Airlie Beach is a very welcoming area, everyone helpful, smiling and happy. It must be because this is a very beautiful part of the world and those who live there appreciate it. The Airlie Lagoon is a wonderful place - a large expanse of swimming water in different depths, exceptionally clean, onsite lifeguards, lovely views out to the Bay, and FREE.

Our intention in visiting Airlie Beach was to experience many of the opportunities the Whitsundays had to offer, a once and for all time visit as travelling from the UK involves a 23+ hour flight, and 2 transfers from Sydney to Brisbane and Proserpine. However we are now considering a return visit at a future point, as we could easily do it all again - Air Whitsundays, Tiger Moth, part of the Great Whitsunday walk around Mount Rooper, Bowen (the Darwin set of the film 'Australia') etc. If we do, we would love to stay at the Mango House Resort with...

Date: Friday December 8|Time: Afternoon arrival|Duration of stay: 1 night||Upon arrival at the resort we received keys for adjacent rooms: 28 Poolside and 28 Treetops.||After unlocking the door to 28 Treetops I immediately came to the realisation that the room had not been serviced! There were objects left behind, the bed was unmade and there was dirt on the bed. Somewhat dismayed I returned to Reception to voice my concern. I was very polite and understanding. As my business partner had ducked out to get some provisions for our stay and had left me his key I was advised to try to access 28 Poolside room to see if this was acceptable? ||I unlocked the door to 28 Poolside only to find it was still occupied which immediately made me feel very uncomfortable! By this time my business partner had returned and I informed him of the situation. We both went to reception to try and find a suitable solution to the problem. We were polite and considerate in our approach, however after having driven over 1000 kms that day we were feeling a little inconvenienced to say the least.||There were now no adjacent rooms available and we had to make do with adapting to the obvious displacement! The attitude of the reception staff was relatively unconcerned which only added to our consternation. We felt that as a gesture of goodwill the management should at least make some concession rather fobbing us off with a compromise to our original booking.||I felt that the quality of the room did not by any means warrant the cost. The furniture was old, with laminate peeling off the coffee table, lights that did not work, wear and tear was clearly evident throughout, dirty glasses and toilets stunk, reflecting a general trend of poor upkeep and maintenance.||We will never stay here again and highly advise anyone to look elsewhere if you want clean, friendly accomodation in...

We stayed at the lovely peaceful Mango house resort and it’s something we will remember for the rest of our travels.

Pam the host couldn’t do enough for us. She helped us with booking our day trips, answering every question we had about what was best to do in the Whitsundays, she had a lot of experience with the trips and gave us some advice on we’re to visit on our trip which was super helpful as we have never visited the area.

We enjoyed it so much that we extended our stay for another week! She moved us to an upgraded room and allowed us to move our things when it was convenient for us. When we felt a little down on the rainer days and we stayed inside she let us borrow her board games and when visiting reception to ask her any questions we always left the reception with a smile on our faces!

The pool was very clean and the surroundings of palm trees and cockatoos provided for a relaxed stay in a quieter area of Airlie Beach.

When leaving Pam offered to drop us off at the ferry terminal this was such a lovely gesture and something that she didn’t need to do! Her kind nature and friendliness Is something we will always remember.

Mango house was a 20 minute walk from Airlie or the bus which took 5 minutes to the town centre. The apartment itself was a great size and it was handy having the option to cook if we wished to eat-in. I know we will defo be visiting Airlie Beach and staying at the Mango...