Rest Motels Naracoorte — Hotel in Naracoorte

I booked for a function that lasted a few days, so asked for 4 nights - big mistake.||On arrival the personless check in did not recognise my booking, necessitating a call to an anonymous person who completed the process nad gave me the code to open the door.||On entry it was clear this place had passed it's use by date a long time ago, a musty smell greeted me, a cheap bedspread and mustard coloured towels yuk!||There was a set of bunks as well as the double bed, but no desk or shelf for your luggage. Just a very small round table and three cheap metal chairs - not a comfortable chair in sight - for a 4 night stay. ||Searched the available information for the wifi code, only to have to make another phone call to a surly man - "It's on the back of the door" he said 'no it is not 'said I||grumpier and louder "it's on the back of the door!" 'NoI am looking at the door and there is nothing there but uncleaned grot No said I so reluctantly he spelt out the code.||Next mistake I said you are from the motel up the road and have a restaurant yes he said. "Well I will be up for dinner." Arrived in the restaurant to be asked if I had a booking well no but I did mention that I was coming and unaware of the need for a booking. Again surly staff put me on a stool on a corner of the bar where I waited more than an hour for a simple meal.||On returning to my room I entered the code but the door would not open, tried again and again, ththen phoned again " Yes" said the girl "that door sticks, pull it towards yo when you put in the code" Well if you knew this why not bloody fix it thinks I !! TV reception was patchy with the screen showing 'no signal' a lot.||The safety chain on the door was broken so we had to rely on the dodgy lock for security - next morning||A shower was Ok but those mustard towels! Then to my breakfast, put muffins in the toaster and the power went out. Me says 'not another phone call", but a quick look outside found the switchboard and I reset the breaker. As I was walking back to the room another gent came out and said he had the same experience, later I discovered the kettle did not work either - but I had a big day ahead so off to work.|| I went. Returning late in the day I had the sticky door problem again and not wanting to face the surly staffm gave the restaurant a miss,||SO i had good look around, bearing in mind this motel charged $180 per night, looked like gypsies were accommodated behind the motel, ||Bearin in mind that price, I searched for and found good accommodation for much less tan that and determined to check out in the morning.||Here is a summary of the room problems||Sticky door, broken security chain, no comfy chair, Toaster blows electricity, kettle does not work, peeling paint on Bathroom door, cracked, peelin and dirty paint on front door, surly staff on phone and restaurant, TV reception crook and for that extortionate price, they did not supply a wash cloth!!||In addition the room serviceing was very rudimentary, probably consisting of pulling up the bed. A plate, knife and glass I had washed and left in the sink to drain were still there!! as was the used towel and floor mat. Meaning the bathroom was not serviced.||Next morning I packed and left, calling the phone number later to inform them I had checked out and requesting a refund of 2 nights. ||This was summarily refused by the Lady I spoke to - as I had booked throught a third party -Booking .com. ||So on returning home I contacted Booking.com explained the situation and asked for a refund. They later advised they had contacted the property who had again refused a refund!! Their next advice floored me, they gave me that familiar phone number to call to ask the...

Self Check In, so service gets NO stars...my immediate reaction ahh, don't do it... but we DID.... STAY AWAY FROM AnY self check in, (Way overpriced for doing their work) I paid $100 in cash n rest was card as I didn't have correct amount, O put $100 in and balance of the $15 by card...For some reason I checked my card account and was charged $116.52 (card fee) I immediately called to let them know and all I got was we will let the owner no....after so many calls back and forth that night, (made to feel like I was scamming them) i finally was told I would have to wait until tomorrow for bank report, several more phone calls by me to see what was happening as we were leaving by 12 noon... finally get told at 1.15 yes "they are $100. Over, " call into the motel just up from it and they will give me my cash back....Too little too late... (nothing worse than being made out like your lying.... I even told them they were old $50 notes... They had all all my information so at anytime Management could have called me themselves instead of their other motel up the road Manager.... Five days later still no refund so called Rest H.O. once she realised who and why I was calling I get " I had you on my list to call today" sure, excuse after excuse, bank down, ( I use same bank, I could get in) then can't they couldn't refund my card, (which I already suggested I give them my ACC no.."can't do it that way"... Guess what, she couldn't return it to my card so needed acc.no.. Five days and I had to do all the chasing up..All it would have taken was ONE PHONE CALL FROM MANAGEMENT, and i would have had it refunded next day when I needed it Rooms...Over priced for old run down motel, sheets greyish colour, pay the extra and stay in a better motel where you get value for money ... Motel a few doors up owned by same people so not sure how much better things are run there... The Managers there and office girl were lovely and very helpful, but they could only do so much on my overcharge...and funny enough the couple I dealt with over this were gone the next day..Maybe they had had...

Booked my room through booking.com with the “no prepayment-pay on arrival” option, my card decline a transaction they tried to take out 4 days before booking and when I called to try and fix it, I was told my booking was cancelled and that “no prepayment-pay on arrival” did not mean that you pay on arrival ~ despite this being within my confirmation email. This was fine though as I was happy to pay on the phone, however when I tried to ask about what might have gone wrong I was cut off multiple times either by Alana stating that their T&Cs are different to booking.com or that they were a small business. This was fine but when i asked her to please allow to to finish my question and I tried again to ask she told me that she had her first call at 6am, and that she was too tired and did not want to further discuss. She said “you’re welcome to try your luck somewhere else but given its a long weekend it was not likely”. I told her I was happy to try my luck. We were stopping over on our way to Adelaide with accomodation I had already paid there, for on a road trip to and from Uluru. We planned to stay at Rest Motel for the trip up to check out the caves and perhaps stay again on the way back. Given they are such a small business I would recommend she tries a customer service course, or perhaps a nap. She could at the very least learn to allow someone to ask a question without interrupting so that Rest Motels can gain business.|I have no review on actual room as we have not and will...