Birch Resort Port Douglas — Hotel in Port Douglas

The room itself is very spacious, the bed was comfortable and it had a brand new blanket.

Things that needed attention: Safety concerns: •The doors did not lock between the adjoining rooms (6 and 7) • smoke alarm detector was hanging open with no battery, i saw a review from September that stated the same, not sure if it was the same room. a friend was in unit 5 and had no smoke detector at all, another friend in unit 4 had detector.

General: The room was not clean, finger nails, clumps of hair, dust balls in the main room. Bathroom still had toothpaste in the sink, on tiles and mirror in bathroom Sink countertop had not been cleaned.

The bed felt like it may have had a broken slat, sleep on other side. Two very flat pillows for a king twin, was not enough, had to use both pillows, folded in half.

No one was on site when we arrived but once we made contact, with someone in Townsville, the manager (?) did return, she was very friendly, welcoming and helpful. I did not see her on site again (over 3 days) the reception remained locked. A temporary manager (?, we were told) did pop by on the last day, to clean the room as she thought we were checking out. Wifi did not work in rooms, but could outside.

There looked like there may have been a cafe or restaurant type area, part way under construction/deconstruction (hard to tell which)

The gardens that the sliding door of the rooms open out to, need a bit of love and care, same with the other shared area’s, kitchen, laundry etc. Patches of slimey water along the main walkway outside rooms.

Pool was lovely, new pool lounges and umbrella’s.

To call it a resort, may be going a little too far in its present...

Had a lovely stay here. They changed management a couple of days before we arrived and the host Paula was very accomodating to our stay. The rooms were VERY clean as was the rest of the motel. All the rooms are all recent renovations. Modern bathrooms. Brand new air conditioning units. ||||*Also to regard a previous negative review, that review was clearly written with malicious intent. We stayed here at the same time and Paula was always working either at the desk or tending to the rooms. Not once was she loud or impolite. Never swore. Never saw any alcohol near her or other holiday goers. Even so there was a recycling bin right next to reception so their story is not just untrue but lazy. ||||We will definitely be coming back here as it was such an affordable, clean and pleasant experience that was perfectly located. Thanks...

Extremely well located resorted, a walk away from four mile beach and the harbour on the opposite side. We had a car, but looks as though scooters and bikes are easily available to hire. ||Clean and quiet rooms, wifi not the strongest but didn’t really matter! We didn’t use the pool but looked like a nice area to relax. Washing facilities also available which is a huge bonus for travellers! ||Check in was a bit odd, we had a number to call but no one answered for a short while. The lady running the hotel eventually answered and we were shown our room, unfortunately the key didn’t work so we had to call her again for access (we then locked in in our room and had to call her for help as only one key available but she was speedy to assist which was great!).||Would...