Bunbury Glade Caravan Park — Hotel in South Bunbury

Travelled to Bunbury for the Easter weekend with 8 families (total for us was 28 ppl)for a fun getaway. The reception staff were very quick to put an end to that. They (in particular 1 woman) were so rude and disrespectful. They spoke to a group of us like absolutel ** over $78! We were more than happy to pay but we all had receipts and when trying to show them everyone had paid they just starting getting flustered and yelling and told us to work it out and come back and pay! The more we explained we had all paid the nastier they got.

Turned out the money owing was from a different site and they definitely had it wrong.

If we could have all gone and found room at another park we would have left. People like that should not be the face of this business. Won't be back!!!!

No matter what the issue is you do not speak to your paying guests they way they did. In fact you don't speak to anyone like that, and especially in an office with other people around. Customer Service is not for you!!!

Edit to your comment.....

The gentleman that you are referring to is the ex-husband of the lady that was in the phone. He was and did not ever stay on that site! Clearly you take a joke about a comment made in jest. I guess with the mood you were in im not suprised! And if the extremely rude receptionist had of bothered listening to anyone but herself, when she asked (at book in) about the other 2 adults and 1 child she was told they weren't coming Thursday they arrived Saturday! ALL guests paid and as for our party speaking over the top and waving paper around. . . The blonde lady that came to speak to us was very nice and polite and that conversation was fine, it was the old lady who asked about the car, who didn't even introduce herself just stood there barking questions until she was asked who she was!! And as for the person behind the counter (Sharni I believe her name is you in the overalls anyway) was beyond rude and clearly hates her job, and thank you for writing that you would not have us back, again shows your customer service level at its best!!

Guessing that the ipad won't be...

Very disappointing experience. We booked two nights over the phone and were informed the office would be closed when we arrived, so we were told to just go to our allocated site. Unfortunately, the sites were far too small for our caravans. We called the after-hours number and were instructed to take any available spot.

The next morning, we went to the office to let them know which site we had used. Now we were told we weren’t allowed to stay there as those sites weren’t designated “pet-friendly”—despite the park being almost empty. We were expected to pack everything up and move a few metres further to an inferior site. We opted to leave and requested a refund, which was initially denied. After asking to speak to the manager (who was unavailable), a staff member returned at 9:40am and said we could get the refund but only if we vacated the site before 10am. We were in the middle of breakfast and had to rush out. Overall, very poor customer service and a rigid, unfriendly attitude. Definitely not recommended for pet owners: despite claiming to be pet-friendly, the rules and designated sites suggest otherwise. We won’t be back and won’t recommend the...

Left a sour taste on our trip. The "grassed" dirt patch of a site made for fun constantly cleaning out the van. The office is bare, with drink/food fridges turned off and no basic pantry items available.

We arrived on the eave of a Covid lockdown where it was understood that we would not be able to re-enter our region until the lockdown was lifted. On this information we booked an extra night to get us through. Not half an hour later we discovered we were in fact allowed to re-enter, and mentioned to the office that we would not be requiring the extra night to which we were told "There is a strict no refund policy", and that it was "industry standard". Meanwhile a work colleague who had checked into another park the same day was approached by management who told him "If you require an extra night due to the lockdown it will be free of charge". Industry standard indeed.

Management at Glade believes that "Running a park for 15 years" makes their poor policies and decisions somehow justified. A no refund policy can be important to protect a business from lost revenue when someone cancels, certainly not the case in a half empty park in the period...