Zugspitz Resort — Hotel in Ehrwald

We spent 3 nights at Zugspitz resort, 2 adults and 2 children age 6 and 8.||Location - it's outside the village up by the gondola. There is nothing else here apart from the campsite and gondola. This is great as it's very pretty but not great if you want other facilities nearby. The gondola in summer is also phenomenally expensive (so much so we didn't go up).||Room - we had an edelweis suite. This was in the old part of the building. Oddly the room seemed to be partially modernised in that it had clearly had a new kitchen and bathroom fitted, but the other decor in the room was really dated and carpets felt old. Kids slept on a sofa bed in the living room, and whilst it was nice to have separate rooms, it would have made much better used of space if they had put a bunk bed in that room and taken out the fixed table and bench seat. Shower was excellent but no shampoo provided. We had a shared balcony. We found the rooms very hot and stuffy and it wasn't even a super hot summer in Austria. For nearly €600 a night, some air conditioning should be fitted.||Food - our room was full board. The food was all buffet. Breakfast was OK, but the evening meal was poor. It did not cater for vegetarians at all well. The desserts were the best option. This place cost more than other kinderhotels and familotels we've stayed in in Austria yet the food let it down massively. Drinks were charged as extra including tap water!||Pool - small indoor water park with racer tube slides, some other kids slides. Water was super warm. Actual swimming pool was separated in a different section, again heated. Kids enjoyed the pool areas.||Play areas - outside play area with climbing frames and pedal go karts. There are also trampolines but you have to pay €1 for 3 minutes - seriously, I've paid nearly €600 for a night and they still charge for the kids trampolines. This is poor form I feel. Great indoor play area - large soft play, small bouldering wall and some ride on cars which seem to work sometimes but not always. Kids loved the soft play. There is also a kids club providing childcare. We did not use, went to enquire first night and the woman I spoke to seemed most unwelcoming. Shame.||Unlike other places in Austria where a hotel of similar cost would include a summer card, this one doesnt, again making it not great value for money compared to other branded kinderhotels/familotels which offer similar facilities/childcare but better food/included drinks and included lift access. We enjoyed it but I just wouldn't rush back as not great...

We are a family of 5 and have a tradition to end our summer holidays with a befriended family of 5 in one of austria's familienhotels.|This year we tried Zugspitze. We payed around 900 euro's a night, a fairly amount of which we think you can expect some luxury, as has been our previous experiences.||However, Zugspitze unfortunately has been a disappointment.|First of all, the room was a good size, but we expected a nice view. We looked down at the campingsite where the people could be quite loud at night.|The hotel offers a bike tour which we would have liked to join. However, when we tried to reserve (a day beforehand) they told us they didnt have enough bikes. Also there were no bikes available with a childseat. We found this very strange for a family hotel! They told us to reserve bikes at the village and bike the up the hill back to the hotel, they offerted us no service what so ever. |We would have liked to participate in a yoga class, however during our stay no yoga teacher was available. Then we would have liked to have a massage. Also, no one was available.|The wifi reception was poor. The all inclusive concept sounds good, but you are supposed to pay extras for almost everything; even for the kids to use the trampolines. It would have been nice to at least have water available all day so the kids can drink whilst playing. |The staff at reception know very little about the entertainment for the kids or about what to do in the area. There is some nice staff, but most staff is grumpy and some even very rude!! When we ordered an omelet at 9.45, the cook was cleaning his area and was not pleased with my order, he made that very clear. Note; breakfast is until 10am!||When we addressed all the above at checkout, we were smiled at and we didn't feel taken seriously.||Are there good points to mention? Yes, the childcare is nice and well organised. The roomsize is comfortable and the surrounding is beautiful.|For teenagers this place can be quite boring after 8pm. The pool is closed and there is no further entertainment for them.||Our experiences with Alpenrose (which is closeby), Ederfrida and Furgli (Serfaus) during the summer is all so much better and...

We are a family of 5 and have a tradition to end our summer holidays with a befriended family of 5 in one of austria's familienhotels. This year we tried Zugspitze. We payed around 850 euro's a night, a fairly amount of which we think you can expect some luxury, as has been our previous experiences.

However, Zugspitze unfortunately has been a disappointment. First of all, the room was a good size, but we expected a nice view. We looked down at the campingsite where the people could be quite loud at night. The hotel offers a bike tour which we would have liked to join. However, when we tried to reserve (a day beforehand) they told us they didnt have enough bikes. Also there were no bikes available with a childseat. We found this very strange for a family hotel! They told us to reserve bikes at the village and bike the up the hill back to the hotel, they offerted us no service what so ever. We would have liked to participate in a yoga class, however during our stay no yoga teacher was available. Then we would have liked to have a massage. Also, no one was available. The wifi reception was poor. The all inclusive concept sounds good, but you are supposed to pay extras for almost everything; even for the kids to use the trampolines. It would have been nice to at least have water available all day so the kids can drink whilst playing. The staff at reception know very little about the entertainment for the kids or about what to do in the area. There is some nice staff, but most staff is grumpy and some even very rude!! When we ordered an omelet at 9.45, the cook was cleaning his area and was not pleased with my order, he made that very clear. Note; breakfast is until 10am!

When we addressed all the above at checkout, we were smiled at and we didn't feel taken seriously.

Are there good points to mention? Yes, the childcare is nice and well organised. The roomsize is comfortable and the surrounding is beautiful. For teenagers this place can be quite boring after 8pm. The pool is closed and there is no further entertainment for them.

Our experiences with Alpenrose (which is closeby), Ederfrida and Furgli (Serfaus) during the summer is all so much better and...