Hotel Hofmann — Hotel in Salzburg

I cannot comment on the room, facilities and etc. as I cancelled my booking well ahead of time, however, the money was taken out of my account anyway. What happened was that I got sick and had to postpone my travel. Suddenly after the booked date, the amount was blocked and then taken out of my account. I urged booking customer support to deal with the property and get my money back. It was obviously a glitch in Booking and thus their fault, however, this hotel did not even try to contact me and straighten things out. So great customer service aka we do not care, we just want your money. And now the best part, I tried to post the same review on booking which was denied after booking informed me that "it doesn't follow their guidelines". Yep, truth hurts I guess. Thank you for nothing Booking and...

Hotel located in a quiet area in the suburbs of Salzburg and two steps away from the bus terminal so your way to Salzburg couldn’t be easier. Owner and his wife were both very friendly and helpful…!!! Room were modern with all the facilities been there and very clean… Also the breakfast was great and rich…!! The prices offered for the high season, I was there in August were very reasonable… Definitely my first choice in a future trip...

We stayed in Hotel Hoffman for 1 night and it was a pleasant stay. They had a whole bakery for breakfast (a lot of options) and the owners were friendly and accommodating. Only issue is we asked them for a room on the first floor and they agreed, but we had to climb stairs to get to the first floor. The owner was willing to help us carry our bags but it was only possible the next day after breakfast, not when we came in. But...