I liked the place as a whole, the staff are very nice and friendly, Jala, Milad, Shahlar, Shahan, Nizrat were very helpful and special in the way they got our issues sorted out. I gave the hotel 3 stars because of the cleanliness, my sister found a dead cockroach under the water kettle, housekeeping didn't clean the rooms in a proper way throughout our 12 day stay, swimming pool had fungus around it and no life guard was present at any point of time. Children were allowed inside Sauna and Steam without senior supervision and ladies were allowed to the pool without a swimming cap. There are also people who allowed to the swimming pool with their pajamas, shorts and boxers. Pepper mill restaurant was always full of flies despite my continuous complaints about it to the restaurant staff. Not to forget that the food was totally exposed so you can't trust which food was fly-free and food options are the same each single day without a single change. Hotel should also be a bit careful when choosing their clients, I've seen lots of groups who were not up to the level, watching guests going down to restaurant with their boxers and inner wear is totally not pleasant and staff should inform their guests that such behavior isn't accepted. In the floor where we stayed many used to walk down the corridors drunk with their underwear stopping us from moving freely till next day morning, although there are security cameras which they can check and action accordingly. Totally not expected from a hotel which is rated as 5 stars. Don't think I would stay there again if the level is still the same. For those who don't care about the above can stay in the hotel without...
Read moreOne of the worst experiences i had
I booked 2 suits.. Each 2 big room's and One living room for 5 persons for 4 Day's. It is huge , clean and cold.. Simply Perfect.
Firstly when I came to the hotel I found only one man in reception with no one to helped in carrying luggages , so I carried it And the reception man Effrontery told me to bring back the troller instead do his job.
I paid for 2 extra beds before I came and i confirm that when I checked in but they bring it after my brothers sleep in the floor.
Very bad smell will disgust you before you reach breakfast room.
Breakfast Was not good , politically i don't want to explain how not eatable it was because I respect food ,
Wi-Fi signal at best 46% .. Best download Range 4 mbs.. Usually connection failed and when it connected u can't send Wat's up Maseges .. Some rooms there is no Wi-Fi signal.
Room service response time 2-4 hour's except in the morning 5-20 minutes ... There is super market in Front of Hotel, when I need something like water I went there because it is much faster.
I paid for 5 person.. Everything is prepared for 2 person, towels, tea cups, slippers and etc.
Last night we waked up scared because terrible noise and crashing down from suite Front of us .. We thought it Was Repair works to fix something , gently i asked reception to solve the problem but nothing happened, actually it is going worse, disco and Party start up there.. Literally we could not sleep from 12-5 am ,
Finally, at checkout everything is perfect, especially troller man , but last night was horrible and that's Why...
Read moreExcellent hotel in all sense. Staffs are cheerful and helping in nature. However I felt that couple of more staffs would fill up the gap. Situated in a slightly offbeat track but just 5 minutes of drive from the famous Flame Towers. In 10 minutes you are bang at the centre of the city. Huge hotel with Residence block by its side. There is a Aqua Park within the premises but operational in Summer. Temperature controlled indoor swimming pool, good Gym, standard Spa and a coffee shop exists in good feeling. There are few shops and a Bank inside the hotel. Currency exchange rate here is quite better than at the Airport. Sufficient big speed elevators do not let you wait. Rooms are quite spacious and well maintained. Higher category rooms have balconies. Housekeeping is meticulous and satisfactory. it has 02 lawn tennis courts for the reasidence guests. Parking is a bit problem particularly for big coaches. Adjacent building hosts 01 Indian restaurant and a light flavoured night club. Reception area is good enough. They allow joiners at a charge. The hotel is wheel chair accessible at 90% of its areas. All is good. Few may not compare it to 5* but surely and satisfactory can be graded as 4* Deluxe with 5* facilities. I enjoyed the stay with a group of almost 100 pax and practically have no complaint. The brand expectations was kept and I intend to be back. I feel no guilt to free promote and recommend this property for leisure as well...
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