Mercure Aracaju del Mar Hotel — Hotel in Região Geográfica Imediata de Aracaju

Breakfast

Breakfast was completely disorganized.

Employees took far too long to collect dishes, and even longer to replenish utensils. Cutlery, plates and cups were missing.

The team that prepared food at the time was too small for the number of guests and there were long lines to get an omelet or tapioca.

The air conditioning in the coffee area was out of order, it was too cold and too windy at the tables, which made the food cool too quickly.

The salon manager was more concerned with the attitude of the guests than with replacing the buffet's missing items.

Apartment

Room 335 had several broken furniture items such as: The table chair TV furniture The bedside furniture The night light was missing on one side A loose wire on the floor, which appeared to be from the missing night light. The entrance light didn't work. One of the bathroom lamps was burned out The air conditioner was dripping water and was constantly resetting to a temperature that had not been programmed.

About cleaning the room: The floor was dirty when we arrived. Luscious and with the appearance of not having been prepared for the arrival of guests. Improved after the first cleaning of the room Towels left in the room were stained with makeup with the appearance that they hadn't been washed between the previous stay and ours.

About the cleanliness and general appearance of the hotel Guests left the trays in the hallway and they stayed there for more than 12 hours, it was unpleasant to see stacks of room service trays with leftovers arranged in the hallway. One of the elevators was undergoing maintenance for a whole week (when we left it was still undergoing maintenance), which made it very difficult to move inside the hotel. Guests walked in the elevator with wet feet and left a trail of slippery floor. this water was not cleaned and dried naturally which took hours. There were irregular car watchers operating in the parking area in front of the hotel. Cars parked at the entrance to the hotel lobby were left there for days, making it difficult to get in and out. The parking area in front of the hotel had no demarcation on the floor, causing several spaces to be lost due to illegally...

My wife and I stayed 3 nights, arriving by rental car at 2PM and parking in front to check in. An English speaking receptionist copied our passports, took our payment and provided our key cards. After moving the car to the basement garage, we took one of their two elevators to the 3rd floor.|Room #312 was tiled, spacious and clean with a fully outfitted bathroom and nice tile shower, closet with refrigerator, 2 comfortable doubles across a small TV(Bloomberg, Euro News, Fuel, NBC News, all in English) with 50+ Portuguese channels. Good lighting, good AC, wifi, 6 outlets and a large window view of the huge courtyard pool which we used each afternoon. I used the nice 7 station gym.|The 6AM breakfast buffet was excellent and nicely serviced: fresh fruit, fruit juices, muesli, yogurt, hot dishes, eggs with tapioca station, ham/turkey & cheeses, breads, cakes, coffee/hot milk and 2 coffee machines.|Cross street to active nightlife with a score of restaurants/eateries. 1km NW to Supermini Mercado.||Overall, a nice hotel with a huge pool across 3 km long...

Room was basic and a bit tired but for a holiday hotel it was OK. (It reminded me of package hotels in Spain in the early 80's). It was well located for vacation experience with beach opposite the hotel.||||||Buffet breakfast was good.||||||Restaurant was variable. Sometimes very good and sometimes less so. Restaurant service could be very slow.||||||Swimming pool was good but filteration system was not paticular;y effective resulting in scum build up on the tiles that had to be manually cleaned a couple of time a week.||||Amongst the hotel staff english is not widely spoken but the staff were very good...