Windsor Brasilia Hotel — Hotel in Região Geográfica Imediata do Distrito Federal

I stayed at Windsor Brasilia for a business trip. I got an early flight so I arrived at the hotel 9:30 that means I needed an early check in. Luckily Thayssa from the front desk made that happen and I had just to pay a breakfast fee. Plus she was so nice to get me a room upgrade so I got a room with a nice and cozy bathtub. Breakfast is really good and Antonio, restaurant manager, is always available to make sure you get everything you need (I recommend the omelette and the nespresso which is free in the breakfast). The room is really good, nice bed, and strong shower. AC is built in so sometimes I had a hard time to control the temperature during the night (too cold from time to time). Hotel amenities are also really good. Nice swimming pool, gym fits the purpose for an aerobic exercise (life fitness treadmills) and a roomy lobby. Employees are always nice and really try to do the needful to help you. Hotel location is central in Brasilia. Just 15 minutes from the international airport and 2 minutes walking from a Shopping Center where you can have lunch for example at Outback Steakhouse. In a nutshell, Windsor Brasilia has the best benefit-cost...

I stayed at Windsor Brasilia for a business trip. I got an early flight so I arrived at the hotel 9:30 that means I needed an early check in. Luckily Thayssa from the front desk made that happen and I had just to pay a breakfast fee. Plus she was so nice to get me a room upgrade so I got a room with a nice and cozy bathtub. Breakfast is really good and Antonio, restaurant manager, is always available to make sure you get everything you need (I recommend the omelette and the nespresso which is free in the breakfast). The room is really good, nice bed, and strong shower. AC is built in so sometimes I had a hard time to control the temperature during the night (too cold from time to time). Hotel amenities are also really good. Nice swimming pool, gym fits the purpose for an aerobic exercise (life fitness treadmills) and a roomy lobby. Employees are always nice and really try to do the needful to help you. Hotel location is central in Brasilia. Just 15 minutes from the international airport and 2 minutes walking from a Shopping Center where you can have lunch for example at Outback Steakhouse. In a nutshell, Windsor Brasilia has the best benefit-cost...

Nah. Sorry, but as a first impression very awkward as no one welcomed or greeted me as I came in. There were two receptionists and a security or doorman but despite arriving daytime, none came to my aid with my large suitcase and my sizeable carry on. So, no initiative. The interaction with the two members of reception was very cold, they were wearing masks so they should at least make an effort to show willingness through tone of voice, body language or the way they looked at me. I’ve had better receptions. I put a third star for the housekeeping and catering that was much better in that sense. They showed willingness by asking if I needed anything else, asking me extra questions such as if I needed any other small tasks done in the room and as I left the bell boy actually helped me with the suitcases, finally. Oh, I forgot to mention, I also noticed a hole in the sheet covering the bed, when I called to mention it they pretty much said “it is the way it is”. For what the name suggests and what the 5 stars represent, I definitely...