Crowne Plaza Sofia by IHG — Hotel in Sofia City

Our recent stay at Crowne Plaza Sofia was brilliant, thrilled to have stayed at this very impressive state-of-the-art, upscale hotel. Arriving into a stunning, airy, and free-flowing reception. The staff were so welcoming, friendly and spoke excellent English. Checked in by the shift leader he was extremely efficient, informative and professional.

Allocated a King premium Lake view room, which was stylish, spacious, clean, well designed, and great to have an openable window. Received a box of Lindt chocolates and some Bulgarian natural honey as a welcome gift this was a charming gesture. Enjoyed a blissful nights sleep such a comfy bed with premium linen. A long work desk with chair, perfect lighting, mirrors and power outlets, also a very comfortable and relaxing chaise lounge. Opulent bathroom with separate bathtub and walk-in rainfall shower, cool and modern tilling, fabulous huge bathroom heated mirror with LED light, super soft towels and premium Apotheke Canvas toiletries. Plentiful room amenities, espresso machine and kettle, good minibar, complimentary mineral and sparkling water, plush bathrobes and slippers and an iron with ironing board.

Exceptional spa facilities, lovely large indoor swimming pool, sauna, steam room, quality hot tub, but shame it was broken during our stay. Plenty of pool side loungers making a perfect spot to unwind in. The changing rooms were immaculately clean, well organised and contained more Apotheke toiletries.

A disappointment was the club lounge, in terms of location it is isolated, uninviting and separate to the hotel. Did not like visiting the club room, especially as I had to gate crash a wedding to gain access!! A windowless room although aesthetically pleasing certainly not a relaxing idyllic retreat. Our experience of the club lounge was unsatisfactory, as a discerning traveller I feel the location is wrong and felt total a detachment from the hotels excellent atmosphere. Hoping this can be improved for a more enjoyable experience, I noticed the hotel has many flexible work spaces which would superbly host a club lounge. Currently positioned along a corridor passing through meeting / conference / and ball rooms, totally cut off and detached from the hotel. I thought the offerings in the lounge were inadequate compared with other Crowne Plazas. Throughout the day soft drinks, tea and coffee, and well presented fruit was available, but a some crisps and homemade biscuits would have of been nice. Poor drinks and canapés in the evening but nice light breakfast in the morning, pretty average facility not worth the extra.

Excellent breakfast served in A PRIORI

restaurant it offered a wide selection of food, really nice, fresh and tasty. Sleek stylish water dispenser with sparkling and still options, tasty coffee, divine croissants and the omelettes are amazing. Staff are fabulous could not be more helpful and friendly. You definitely must try their breakfast.

This hotel has the Wow factor, the interior design is visually appealing and guest spaces are harmonious. I especially liked the washrooms they are simply amazingly, credit to the staff they are absolutely fantastic, everyone from reception to bar to cleaners are all very professional and friendly.

Crowne Plaza Sofia is located in the a business area, easy metro access to the City. Enjoyed the hotels lakeside location, I highly recommend visiting La Tiramisumeria confectionery store with excellent service and divine Italian gelato. Ciccione Panini and pizza bar is a great place to experience some fantastic quality food with a great local atmosphere.

I enjoyed my stay very much and can only recommend it for an...

Our recent stay at Crowne Plaza Sofia was brilliant, thrilled to have stayed at this very impressive state-of-the-art, upscale hotel. Arriving into a stunning, airy, and free-flowing reception. The staff were so welcoming, friendly and spoke excellent English. Checked in by the shift leader he was extremely efficient, informative and professional.||Allocated a King premium Lake view room, which was stylish, spacious, clean, well designed, and great to have an openable window. Received a box of Lindt chocolates and some Bulgarian natural honey as a welcome gift this was a charming gesture. Enjoyed a blissful nights sleep such a comfy bed with premium linen. A long work desk with chair, perfect lighting, mirrors and power outlets, also a very comfortable and relaxing chaise lounge. Opulent bathroom with separate bathtub and walk-in rainfall shower, cool and modern tilling, fabulous huge bathroom heated mirror with LED light, super soft towels and premium Apotheke Canvas toiletries. Plentiful room amenities, espresso machine and kettle, good minibar, complimentary mineral and sparkling water, plush bathrobes and slippers and an iron with ironing board. ||Exceptional spa facilities, lovely large indoor swimming pool, sauna, steam room, quality hot tub, but shame it was broken during our stay. Plenty of pool side loungers making a perfect spot to unwind in. The changing rooms were immaculately clean, well organised and contained more Apotheke toiletries. ||A disappointment was the club lounge, in terms of location it is isolated, and uninviting. Did not like visiting the club room, especially as I had to gate crash a wedding to gain access!! A windowless room although aesthetically pleasing certainly not a relaxing idyllic retreat, a bit claustrophobic. Our experience of the club lounge was unsatisfactory, as a discerning traveller I feel the location is wrong and felt a total a detachment from the hotels excellent atmosphere. Hoping this can be improved for a more enjoyable experience, I noticed the hotel has many flexible work spaces which would superbly host a club lounge, currently positioned along a corridor passing by meeting / conference / and ball rooms. I thought the offerings in the lounge were inadequate compared with other Crowne Plazas, throughout the day soft drinks, tea and coffee, and well presented fruit was available, but a some crisps and homemade biscuits would have of been nice. Poor drinks and canapés in the evening but nice light breakfast in the morning, pretty average facility not worth the extra.||Excellent breakfast served in A PRIORI|restaurant it offered a wide selection of food, really nice, fresh and tasty. Sleek stylish water dispenser with sparkling and still options, tasty coffee, divine croissants and the omelettes are amazing. Staff are fabulous could not be more helpful and friendly. You definitely must try their breakfast.||This hotel has the Wow factor, the interior design is visually appealing and guest spaces are harmonious. I especially liked the washrooms they are simply amazingly, credit to the staff they are absolutely fantastic, everyone from reception to bar to cleaners are all very professional and friendly.||Crowne Plaza Sofia is located in the a business area, easy metro access to the City. Enjoyed the hotels lakeside location, I highly recommend visiting La Tiramisumeria confectionery store with excellent service and divine Italian gelato. Ciccione Panini and pizza bar is a great place to experience some fantastic quality food with a great local atmosphere.||Enjoyed our stay very much and can highly recommend it for an...

Booked tonight stay with rewards night.

To begin with, outside the normal standard they preauthorised my debit card for £103. Which inconveniently made an urgent transaction that I had to make several days ago declined. Fortunately my bank did not charged me an overdrafted fee.

Whilst other Holiday Inn / HI Express / StayBridge/ Intercontinental in the various part of the world (Beirut Lebanon, Manchester - Liverpool London, Spain, Lisbon Faro Portugal, Malta, Jakarta Indonesia ) has been given nice upgrade surprises, or at least a double bed for single occupancy; HI Sofia unfortunately given the "left over" room for their IHG Rewards night guests: a twin interconnecting room. Worse, WiFi is not working, it connected with 3 bars near the door, but still unable to retrieve communication for whatsapp, then when you lay on your bed; it's down to 1bar and completely useless. I ended up have to use my own WiFi on roaming.

When I asked Maria the reception why I am not given at least a double standard bedroom (perhaps the hotel was fully booked); she was saying "unfortunately under IHG rewards night in this hotel we only given the separate beds". Her respons simply frustrate me. Really?!?! That's how you treated an IHG member, to instead of recognise them and REWARDS them, as the name suggests "Rewards Night"; you actually don't give a crap for a guest who does not give you cash money. Hmmm... so much for hospitally industry where it says loyalty can bring the business more profits in the long run.

IF I CAN SUGGEST, DO NOT STAY IN IHG IN BULGARIA. Spend your money elsewhere where you really get rewarded. But do spend your points in other IHG hotels in the other parts of the world.... I believe they will treat the IHG members much better...