Best Western Plus Okotoks Inn & Suites — Hotel in Alberta

We recently stayed at the Okotoks Best Western Plus and found it to be a good choice for our family's travels to southern Alberta. The location is excellent, easy to find, and conveniently positioned for bypassing the congestion of Calgary, which was a major plus for us.

As expected from the Best Western chain, the hotel met the standard in many ways, though a few standout issues deserve mention. The continental breakfast was well-appointed with a decent variety of options, but we did notice that resupplying items was slower than we would have liked. On several occasions, we had to ask for basic necessities like cutlery, cups, baked goods, and even milk and juice.

A surprising omission was the lack of complimentary coffee in the lobby, something we've come to expect as standard at Best Western properties. This was a minor inconvenience but noticeable.

The pool area features a fantastic water slide that families with kids would certainly enjoy. However, we were disappointed to find that the pool itself was in need of a professional cleaning. There was a noticeable amount of debris and hair in the water, and some corners of the pool had visible dirty buildups. This detracted from what could have been a highlight of our stay.

Our room was clean and well-appointed, which we appreciated. However, one of the two queen beds had a mattress with collapsed springs on one side, leading to a very uncomfortable sleep. We hope this was an isolated issue, as it did affect our overall comfort.

In summary, while the Okotoks Best Western Plus has the potential to be a great hotel, there are some areas that need attention. With improvements in cleanliness and maintenance, it could easily live up to the high standards we expect from the Best...

First - when booking the hotel on the phone - she did not tell us how much it was. But fine we just wanted to get to a hotel after driving from Texas- and I’ve always had great experiences at best western plus. I view the conformation and the only number on it was 218$ so I assumed that was the total as being a best western rewards member all of the other confirmations I have received have had the total including fees and taxes - I travel every single month and stay in hotels. So when we finally got to the hotel the person at the desk (mami) was horrendous. She didn’t say hi or welcome or anything and then finally said “checking in?” I’m a very unpleasant voice. But as per the confirmation I assumed it was 218$ so when the paperwork(electronic) said 247$ I was very surprised. I asked about it and she seemed very annoyed that I asked. I also saw her interaction with other guests and it was just as unpleasant. And let’s be real 247$ a night is INSANE especially in somewhere like okotoks. I have never paid that much at any other best western plus locations, hiltons, or great wolf lodges. This hotel was very underwhelming. Not to mention when we finally made it to our room everything seems ok however when I went into the bathroom - the floor had someone else’s pony tale on it as well as stuff on the counter tops. When we went down to the pool later - the bathroom in there was so disgusting - there was someone’s poop running down the OUTSIDE of the toilet. There was wet soggy toilet paper all over the bathroom as well. Breakfast - multiple times there was no cutlery, no glasses, no milk. And the food options were not the greatest. The small small dining area was not meant for...

Long story – Short. Don’t pay the $250 for a pool party and try and plan a time. Apparently, it doesn’t gain you anything. Pay $150 for a room, invite your friends, and through your own party. Long Story - If you are planning on booking a Birthday Party using the pool, read this first. We booked the pool for our son’s birthday last weekend. We hosted us and 3 other families, a total of 8 kids and 3 adults in the pool and 4 other adults observing. At 1pm we entered the pool. At approximately 1:15 an additional 10-12 people entered the pool (approx. 6 adults and 6 kids). At this point we now have 27 people in the small pool room at the BW!!! We tried to communicate with the front desk, but they told us there was nothing they could do. That the other people were guests of the hotel and who planned their own event at the same time as ours. We tried talking to management but again didn’t get much sympathy or help. Just blamed it on bad luck. So, our party guests and us were left pretty uncomfortable (at one there was around 10 people trying to use the hot tub with an additional 5 adults seated around it – the slide was continuous lined up…). The worst part was that the Best Western checked all the people in with wrist bands and didn't make any effort to help space out the pool use. Terrible customer service!!! But most important don’t be a jerk. If someone is already hosting an event don’t crowd the pool – wait your turn!!! We didn't want to make a scene and wreck our sons birthday, but some people are pretty inconsiderate. I wouldn't recommend this...