Best Western Laval-Montreal — Hotel in Laval (administrative region)

I stayed at the Best Western in Laval for three nights and booked three rooms for myself and coworkers. Unfortunately, my experience was overshadowed by a serious safety issue and disappointing customer service.

On the very first day, I slipped and fell in the bathtub of my room. The tub slopes steeply downward toward the drain and is missing one of the traction strips, making it extremely slippery and unsafe—especially when wet. I fell hard and landed on the edge of the tub, injuring my lower back and tailbone. The pain was significant and has continued to affect me even after leaving the hotel.

I reported the issue to the front desk three separate times before I finally received a call from the desk manager. I invited her to come see the tub in person, which she did. She acknowledged the missing traction strip and told me she would escalate the issue to the general manager.

What happened next left me shocked and deeply upset. The same desk manager called me back later and, in a very confrontational and dismissive tone, told me that unless I could provide a photo of the bruise on my buttocks, they couldn’t take any further action. She stated that “anybody could say they fell” and implied that without proof, my report wasn’t credible. Additionally she added that those traction slips were only there for, and I quote, “old people”. I was stunned—not only was this humiliating, but I felt like I was being treated with suspicion and contempt for reporting something that could pose a risk to any guest.

As someone who simply wanted to prevent others from getting hurt the way I did, I felt completely invalidated and disrespected. There was no empathy, no concern for my well-being, and certainly no apology unless I was willing to “prove” my injury in an invasive and inappropriate way. I never expected to be asked to expose myself just to be believed.

This isn’t how a guest should be treated, especially not after suffering an injury due to a preventable hazard in the room. I hope management takes this seriously and corrects the issue with the tubs before someone else gets hurt even worse.

Until then, I unfortunately cannot recommend this location—neither for the safety standards nor the way they handle concerns from...

We stayed for 3 nights over the long weekend in May. Our room was on the first floor, which is below ground level. Many rooms on this floor have windows that look out towards the pool and breakfast areas, but some rooms have no windows at all. From the rooms near the breakfast area, you can hear staff prepping for breakfast at 4:00 a.m. Admittedly it was an odd layout, but aside from the early morning noise it really wasn't as bad as some of the reviews make it sound.

Our room was small, but clean. The rooms cannot accommodate a cot, so plan to share beds if you're traveling with 3 or more people. There is a mini fridge, coffee maker, and hairdryer in the room. There is no microwave. It was no problem to get extra towels, blankets, and garbage bags.

Breakfast is what you'd expect with a free Best Western breakfast. Coffee was fantastic. There is bread / bagels, pastries, home fries, scrambled and boiled eggs, bacon or sausage, French toast or mini waffles, cereal, yogurt, and fruit. It is served between 6-9 on weekdays, and 7-10 on weekends.

Pool is on the small side, but it's heated and the kids had fun in there. There are plenty of pool towels to go around.

We traveled here from Ontario with a boys soccer team. This hotel is popular for tournaments. The unfortunate thing is that there are no spaces to gather when you're traveling with multiple people. We tried to sit in a couple different areas with couches, but most of these areas are too close to the rooms. Fortunately we had a very understanding and accommodating front desk staff who, on the second night, was able to open an area for us and provided us with plates and garbage bags so that we could order in and eat together. Alcohol is not permitted in public spaces and there was a security guard there who was probably a little over zealous in his investigations into the content of our cups. My partner and I do not drink, and the security guard approached me three times to inspect my sparkling water.

Overall, we had a good experience at this hotel. Unfortunately, our experience in Quebec was not a positive one and we will not be returning, but that is no fault...

A CENTIPEDE fell from our room ceiling - horrifying experience.

Centipede fell on us just as we were getting into bed on our third and last night. No idea how long it was in the room or if it laid eggs in our belongings or bedding. Called the front desk immediately and although I understand there may be no other rooms available, there was no offer to help locate and kill the centipede, or even to report to the manager in the morning. Spent hours at midnight tracking down and killing it, and scanning the entire room for more. 4 guests uncomfortably slept on the one other bed the centipede didn't land on.

After actively inquiring and showing evidence of the centipede, was told in the morning at checkout only the manager could be talked with and she wasn't in until half a week later. A few days later, she called and said an exterminator would look into things. Weeks without any response before we actively followed up with their corporate customer relations and have to re-explain everything and get a ticket number after filling a form.

Weeks went by and we got billed with a small discount on our last night - not even enough to cover a lunch for those in the room, and no idea how it was calculated. Tried calling back to discuss a more fair compensation and clarity on how the discount was calculated and a man told me he would get the manager. 5 minutes later, he said she wasn't there. I asked what days she is in and he said he was new and didn't know her schedule. How is it that you said you get her and 5min later find out she's not there? And that you don't know your manager's schedule when I was originally told during my stay that she is in on the following Tuesday??

Called corporate customer relations (again) to explain this suspiciously avoidant behaviour and was told they would sort it out and that my requested compensation was fair. It's been almost 2 months since our stay. Nothing from corporate or Cindy (the manager) after repeated calls and emails.

TLDR; unhygienic conditions and staff that won't take any accountability despite you proactively following up. They will avoid and ghost you maybe hoping issues will go away....