Six Foot Bay Resort and Golf Course — Hotel in Trent Lakes

When an issue is escalated to a manager but they don't allow the customer to talk and starts lecturing and reacting while stating false statements is why I'm giving a rating of one star. It’s bothersome for the customer to have to defend and explain themselves over and over again. I even had to let accusations and disrespect pass because it was exhausting enough to deal with the staff, so I let the misunderstanding be as I just wanted the (one-way, with manager speaking over me) conversation to end.

** I got confirmation from Patty that there's an outdoor place which allow guests to both charge and connect to internet for work purposes (typically 9am-5pm), prior to my visit to the resort. I clearly stated to Patty that I would be happy to stay home and not join my Aunt’s trip to the cottage if my work there could be interrupted (ie having my laptop battery or wifi connectivity dying on me). I never considered asking for an exception and did my due diligence by calling ahead because I too am living in the same pandemic, doing my part, and well aware of the law and the precautions. When I arrived and didn’t find a plug by the patio I asked the staff where can I charge my laptop and continue to work? Some wires appeared to extend from indoors reaching outdoors and I don't think we can touch any of them (brainstorming mode asking for a solution!). They said there are NONE, no outlets for outdoors use. Which striked me since I had called ahead to check for that specifically and already gotten a confirmation -I informed them of this too. So I suggested, as a hopeless last resort, sitting inside by a far plug from everyone, which justifiably wasn't allowed for covid reasons, I wasn't fixated about working indoors nor did I not take no for an answer, and when the staff seemed unable to assist, I requested calling the manager whom I spoke with prior to my arrival (didn’t know her name then), and they responded: "she'll tell you what we're telling you", so I had to insist for them to connect me with her, and got Melissa instead of Patty on the phone, whom didn’t start by a greeting or inquiring about the issue and as I was saying “good mor..” she started the call by “no you can’t sit indoors go charge in your cottage, why didn’t you charge it overnight?” I had to explain I work 8 hours and laptop lasts on battery for 2 only, plus there's no wifi in the cottage, and that I had already gotten confirmation from a manager but not sure if she’s the same one I had spoken to. After several rounds of having to listen to Melissa lecturing about things I did not even bring up, I finally got the information that there’s a plug by the poolside and so the staff unlocked the door. Next day I worked on the patio 8-10am then I informed the staff that I need to charge my laptop by the poolbar like I did yesterday, kindly asking them to allow me to go there. They said they can’t let me out before 11am. so I clarified that the manager approved this yesterday and I'm working daily, even sat there at 9am the day prior. They said “can’t take your word for it”. Finally after involving Melissa once more (over the phone) they let me out... only for the manager to follow-up and in person, and come up to me asking me to, and I quote, "leave my staff alone". Stating that I keep trying to sit inside and implying that I'm trying to sneak my way on staying in. Melissa, I had no problem with working outside and the main and only issue was finding a plug. Which had already been solved for the day prior to our in-person meeting. I had absolutely no issue with working outdoors, as it was my expectation from the very beginning. The staff had no reason to make it sound that they're calling for back-up, when I simply asked them to call the manager, not as an escalation but to inquire about the previously obtained confirmation. Instead of you clearing the air and acting neutral until you understand the issue by hearing the customer, you reacted based on a story delivered via broken communication and false presumptions, and put me in a...

We were served lunch and attended by three young waitresses at various times on Monday, July 28, 2025. They were bubbly and enthusiastic until things went wrong with one order. Then only rudeness ensued. One waitress appeared totally inconvenienced and angry about the problem order. When another waitress asked us how the meal was, my friend mentioned how rude the waitresses had been, and then the first waitress came back to CHALLENGE us about her rudeness. She gave us a sarcastic apology and then defended her position – in effect a non-apology. She also went on to gossip about kitchen staff which was unprofessional and embarrassing.

When I went to the cash, I told one of the waitresses I was overcharged. The waitress tried to make the deduction but could not do the math. I quietly tried to explain to her how to do the math for future customers and she replied ”Are you trying to stress me out?” I said no, I was trying to help her and she said “Well, it sounds like you’re trying to tell me how to do my job!” which she wasn’t doing right because she was overcharging me! Then another waitress gave me a stern “Thank You” as if to dismiss me mid-sentence.

I told the three waitresses that this was the worst Customer Service I’ve experienced in a long time, and one of the waitresses cried out “But everybody else likes us!” and “Everybody comes here because of us!” The other waitress said “I’m getting the manager!” The manager came, listened to me, nodded her head, and gave me the correct refund. I told her I could not leave a tip. She understood.

CONCLUSION: I’ve never met such ill-equipped, immature service staff in...

The food was great and the service was okay. I went to the restaurant with my family that was visiting from Holland. One of my family members offered to pay the bill. When we were outside leaving the restaurant a women (skinny, wearing all black, around 40 with a ball cap on) asks us, "was something wrong with your meal or service?" She seemed frustrated the moment she spoke. We all said.. no it was good. And she replied with "we were wondering why you only tipped 10% then" and we all looked confused (the family member who payed was also still inside at this time). She then stormed off back into the restaurant. We all looked at each other, appalled by how we were just spoken to. |In Holland , tipping is much different. They don't often tip and if they do it would never be the 15% minimum that's expected in Canada. Some cultures are different. |I have NEVER in my entire 30 years living in Canada had a server or established question how much I've tipped. We had a bill of almost 200$ and yes im Ontario the standard is a 15% tip but being so rude and asking why you weren't given more... I'm still in shock. I feel like this women who approached us should be more culturally sensitive and think about the business we did bring in. I will not be going back anytime soon and I will make sure to spread the word about how we...