Hampton by Hilton Antofagasta — Hotel in Antofagasta

The Hampton Inn is usually a reliable option for my frequent business travels. This was an exception. The check in process was slow and clunky. First, this is one of the new and ridiculous trends of putting the lobby as far away vertically from the entry as physically possible. In this case, 14 floors up. Given that the elevators are no where near the ground floor and painfully slow to arrive (and apparently with no smart programming features), this added a full 5 minutes to the arrival process, unaided by the person hired to great arrivals who apparently wasn’t trained to push the elevator button, the one helpful thing he could have done when my taxi arrived. Once finally at the lobby I was greeted by 3 pleasant but poorly trained clerks. Mine was so hell bent on getting me to sign up for the frequent visitor program he failed to note I’ve been a Hilton Honors member since the program was created. He then insisted on running through the breakfast menu though I’d already informed him I’d be leaving at 3am. ||Then I’m presented with the registration form, which contained nearly a full page of very fine legalese print in Spanish. Absolutely impossible to read and ridiculous that they think we should blinding sign such a lopsided agreement. Had the hour been more agreeable I would have walked out then. ||Then back to the elevator and the painfully slow process to go back down to my floor. Where I found the room to be far too hot and despite the nice ocean view the windows done open and the thermostat would only allow me to turn the temp down a few degrees. Frankly, the room never reached comfortable temperature. ||The room itself was ok. Not large but functional. A single light switch operated all the overhead lights which was both tacky and dysfunctional, but they probably saved $100 on construction. ||The bathroom: the sink area is too small for me to put my shaving kit or layout my toiletries. I can’t imagine what a woman or a couple would do. The shower has sliding doors but they were installed with the overlap facing the wrong way so the floor was a swamp when I was done with my very quick shower. ||Then the bed: the hardest mattress I’ve slept on in ages. Nice pillows, though. ||In short, they got most of the details wrong. Which is too bad as it’s a nice building with a nice view, and if it were designed by a competent architect and operated by trained staff it would be excellent. But, alas, it is a poor substitute for excellence and I’d recommend you...

The Hampton Inn by Hilton is a brand new hotel, only opened in May 2019.||Its built facing the ocean, the views are impressive and calming, the rear rooms overlooking industrial stuff, if you look beyond that, you see mile and miles of Antofagasta and the impressive hills.||||Yes the lobby is on the 14th floor, which is no big problem, thats what elevators are for, yes the staff are newly trained and getting used to their new environment and so they will be not as slick as one would like, however whats the rush. ||||The room is perfect for the function one needs it for, sleep , rest and clean. the room has a safe for your important stuff a mini fridge, kettle, clock radio and telephone and room thermostat which yes doesn't work correctly ( its on the maintenance list), no issue for me, the bathroom is big enough with a lovely powerful shower, the bedding with spotless clean with a comfortable mattress, I had a comfortable night sleep.||||Breakfast is served in the area next to reception, its bright and airy and if you would like the outdoor area, you will like this, breakfast is thoughtful laid out, with cereal, drinks, pastries, hot food and juices, if you leave this area hungry you must have food issues, I was filled for the day ahead.||||The staff are very friendly and attentive and very helpful, especially considering I can't speak Spanish, bilingual yes they are. And don't forget the gym room upstairs which is fully stocked of gym equipment and the jazzuci ( or as I call it a Hottub)||||I definitely recommend and...

Do not expect the place to be any similar to the normal Hilton you might stay in Europe or North America. Staff is slow and not helpful Service - After your breakfast, you will be asked to remove your dirty dishes from the table by yourself 😵‍💫 Room without any single windows with the opening system, so although you’re right on the ocean you’re not able to get any fresh air, only from A/C - room has a smell of MOLD they have no idea what the word cappuccino means. For some reason, they serve cappuccino with tons of sugar in it. If you ask for espresso with milk on the side milk will also have sugar in it😵🤢. What is going on guys??? I ordered plain milk for my kids and that milk was so oversweetened that they couldn’t drink it. in our room we’re having just one big and one small towel for the whole family,...