OCIO Territorial Hotel — Hotel in Castro

We spent 5 nights in a suite overlooking Castro. We would have breakfast and then would be gone for the day. My general feeling is that the hotel is not as "luxurious" as advertised, or perhaps it used to be. For example, when walking to/from our suite we had to be careful not to step in animal feces on the grass path. Granted, we were staying in a natural environment, which was part of the attraction, but you couldn't look around at the beautiful environment if you had to watch your feet. All they had to do was clean the pathway from time to time. The breakfasts were good, but only adequate for the price we were paying for the suite. We had dinner only the first night; they didn't seem to have enough customers to justify having a first-rate chef. Our suite was magnificent if a little worn. There was a water leak under the sink (we should have reported it, but didn't) - anyway I'm just using it as an example of wear and tear. The bathroom was huge but could have used a few more places to hang clothes. The bedroom had a throw rug with an extremely high pile - which to us seemed unsanitary. I wish we had rolled it up and put it aside as another reviewer suggested. We took a walk down to the water and it was an ordeal - the path was not well maintained. We made it OK, but it was clear that it was not well-travelled. When we left the hotel each day, at the top of the dirt road, at the T-intersection, our car tires would spin out because of the steepness. The short steep section of the gravel road should be paved - another indication that they don't seem to have the resources for proper upkeep. With better maintenance and a better breakfast I would have rated it Excellent. It is not pleasant to be honest at this time when the hospitality industry is suffering. Finally, the staff was very friendly and welcoming - as we found all Chileans to be. So this seems to more a reflection of the country than the hotel. This hotel must have been spectacular when it was new. It still is very good if you enjoy...

My husband and I stayed at Ocio Territorial near Castro for 3 nights in mid March. We arrived with one of our car windows smashed by robbers in a remote National Park, and the receptionists Ramona and Joana went out of their way to help us compile the police report and finding a mechanic shop that performed a skillful and speedy repair for a very reasonable charge. The administrator/owner of the hotel, who personally ensures every morning that guests have all they need, also got involved in the quest of getting the window replaced asap. I must stress that the this car issue had happened far away and hours before we reached the hotel. ||||The cabin style rooms sport a beautiful view of Castro's bay, sheep graze nearby and Castro's cathedral bells can be heard tolling from across the water several times a day. On clear nights the starry skies offer up the Southern Cross and Tres Maria's constellations unpolluted by big city lights.||||The wooden hot tub in the middle of a meadow overlooking Castro Bay is well worth the extra charge - rain or shine, night or day.||||The breakfast buffet offers an ample selection, and while the dinner menu has relatively few items, they are of excellent quality.||||On the day we left, the receptionist called ahead to a hotel which was difficult to contact online, to make a reservation over the phone.||||We can reserve this paradisiac spot...

We stayed for 4 nights, 2 nights in room 12 and 2 in Bosque. Although Bosque is the larger room (suite) with a bit more privacy, we really liked room 12 which is at the end of the row of rooms on a corner. It’s a bit easier to keep warm and the bathroom has a door in the shower stall. A coffee maker in the room (which was in Bosque) would have been a nice addition. Both rooms are very clean and quit with a very comfortable bed. Furnishing in wood gives it a clean country feel. The rooms have a fantastic view over the forest, water and onto Castro. The location of OCIO is about 25 minutes outside Castro. The last part of the drive, maybe 10 minutes, is on a dirt road, doable with a regular car but a SUV makes it a bit easier. The location makes it very quiet but there are no shops or restaurants in the direct vicinity. The hotel restaurant is very good. It has a nice selection of seafood dishes that are well prepared. The pulpo is highly recommended. Breakfast is a buffet, with a good selection of bread, cheese, cereal, and egged made to order. Service is very personal and efficient, and several members of the staff speak English. We had a really good stay and would visit again if we’re on...