Hostal Helios — Hotel in Los Ángeles

Not one to leave bad reviews but feel honesty is necessary here. We were welcomed by a very friendly lady who I could not fault at all for her customer service. However, the condition of the hostel is terrible for the price that we had paid. No cold water in kitchen. Very limited utensils/cooking equipment in kitchen. Bathroom in our room was unfit for use. Light flickering on and off with loose electric wire making a sizzling noise whilst using shower and moisture in the air. Mirror barely hanging on wall. Silicone used all over shower to try and hold shower area together. Door handle jammed in our room resulting in being stuck in room for 30 minutes before prising door open to get out. Rooms very dated and in need of a lot of work to bring them up to what I would expect when paying this amount. I’ve stayed in many hostels throughout Chile and paid half the cost of this one, and the standards were a lot better than this one.

I didn’t want to leave this review as I’m not one for bad reviews. However, after contacting the hostel to bring the issues up and requesting some of my money to be refunded I was told this would not be possible. When I pay to stay in Accomodation I expect the facilities listed on the booking to be fully functional, I don’t believe that is...

Razonable relación precio-calidad. Lo mejor son las salas comunes, como la cocina o sala de estar. Las habitaciones con aire acondicionado. Cuenta con estacionamiento. En términos generales es una buena opción para dormir en...

Es un buen alojamiento, cercano al terminal de buses, cómodo, sencillo y silencioso. Lo que debes considerar es que no sirven ningún tipo de alimento pero te ofrecen una cocina full equipada para que te prepares lo...